Warehouse Manager/ Customer Support Leader
3 days ago
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe.
A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
A Team Leader at CDW UK is responsible for leading, driving, developing and supporting a team, within a fast paced, highly dynamic environment.
Support the allocation of workload, ensuring Co-ordinators are always aware of priorities and urgent requirements Help with Scheduling project work to ensure correct expectations are set and timescales are met Ensuring housekeeping standards are kept to a high level at all times Helping to ensure accurate and efficient processes are created and followed Working closely with other NDC Team leaders to help ensure all required items and orders enter and exit the department in full and efficiently Identifying skills gaps and reporting them to the shift Supervisor and Development team, working to ensure gaps are filled and training is completed and signed off according to the defined processes To support the wider team by stepping into various different roles at times, driving your development also.
Strong Microsoft Office skills, preferably including: Excel, Outlook and Word Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times Experience with assuring quality standards are met at all times An understanding of an organisational structure from a commercial perspective Experience as a configuration technician would be an advantage Previous Warehouse operative experience would be an advantage A passion for the IT industry in particular providing pre delivery configuration of customers equipment Business management skills with a total commitment to the highest levels of customer service Have a desire for continuous development and improvement of self, team and Department CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment.
CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits.
Life Assurance Competitive Contributory Pension Private Medical Insurance Enhanced Maternity Pay 25 days holiday + bank holidays Option to buy additional holiday Dental Insurance Season Ticket Loan + additional perks
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