Head Of Complaints
24 hours ago
Summary of the role To lead and manage the Complaints functions of one Diligenta Account ensuring that they meet their defined requirements and service standards, whilst maintaining the required legislative and regulatory compliance and delivering customer experience enhancements and operational efficiencies.
What you'll be doing Lead and manage the Complaints function to deliver excellent service to clients, customers and colleagues as defined by policy, contract, regulation, legislation and company strategy Deliver client SLAs and KPIs and internal initiatives and deliver to remediation plans where required Produce and communicate operational updates and strategic plans at internal and client governance forums Establish and maintain strong client relationships to support a client partnership approach to mutual customer and commercial benefit.
Lead, develop and direct the Operations Managers by appropriate performance management and development of standards and practices and by continuous and active employee engagement Coach, mentor and develop direct reports to ensure effective and consistent operational delivery, governance, risk management, best practice and shared culture Identify and deliver improved Operations efficiency using technology drivers including BaNCS and automation and systems thinking techniques Lead change and/or technical projects on behalf of the Complaint function Represent the voice of the customer through challenging internal process, service and failure demand and hold other operational teams to account What we're looking for Proven high levels of interpersonal and communication skills Leadership, influence Able to work effectively under pressure and a successful track record of managing at a senior level Has worked for an FCA regulated company Strong technical understanding of the life and pensions industry and its regulatory regime Customer Service and Complaints experience
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Head Of Compliance
1 month ago
City of Edinburgh, United Kingdom Lendingcrowd Full timeLendingCrowd is a leading fintech business, shaping the way SMEs borrow money. Blending the latest cutting-edge technology with financial experience and backing, we have developed a scalable lending platform that provides an attractive alternative to the current limitations of business borrowing – we encourage people to think outside the bank!Founded in...
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Head Of Compliance
3 weeks ago
City of Edinburgh, United Kingdom Lendingcrowd Full timeLendingCrowd is a leading fintech business, shaping the way SMEs borrow money.Blending the latest cutting-edge technology with financial experience and backing, we have developed a scalable lending platform that provides an attractive alternative to the current limitations of business borrowing – we encourage people to think outside the bank!Founded in...
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Head Teacher
1 month ago
City of Edinburgh, United Kingdom City Of Edinburgh Council Full timeJob DescriptionChildren, Education & Justice ServicesHead Teacher - fixed term until 31/12/Kaimes SchoolSalary: £81,Hours: 35 per weekKaimes School is a non-denominational special school situated in the South of Edinburgh.The school provides education for primary and secondary-aged learners with complex long-term additional support needs where the...
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City of Edinburgh, United Kingdom Fst Federation Of Scottish Theatre Full timeThe Head of Costume will be responsible for the effective and efficient management and delivery of Dundee Rep and Scottish Dance Theatre's (DRSDT) Costume department.The Head of Costume will report to the Head of Production and oversee the Costume Deputy. Key relationships will be established with the Production Team, Creative Team, and Engage Team...
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Head of Administration
14 hours ago
University of Warwick, United Kingdom University of Warwick Full timeFull-time, permanent position. An exciting opportunity has arisen for a high calibre individual to lead the professional support services for a new School in the Faculty of Social Sciences (FSS). The new School (name TBC), will include the Department of Education Studies (DES), Department of Applied Linguistics (AL), the Centre for Educational Development,...
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Head of Legal
6 days ago
City of London, United Kingdom Morgan Hunt Recruitment Full timeMorgan Hunt are currently working with a high-profile**Professional Membership Body**, in their search for a temporary **Head of Legal** to manage legal service provisions across England & Wales, with a particular focus around employment law, and provide leadership and support to the division. You will manage and oversee the legal employment team, acting in...
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Head of Compliance
4 weeks ago
Edinburgh, United Kingdom LendingCrowd Full timeLendingCrowd is a leading fintech business, shaping the way SMEs borrow money. Blending the latest cutting-edge technology with financial experience and backing, we have developed a scalable lending platform that provides an attractive alternative to the current limitations of business borrowing – we encourage people to think outside the bank! Founded in...
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Head of Compliance
4 weeks ago
Edinburgh, United Kingdom LendingCrowd Full timeLendingCrowd is a leading fintech business, shaping the way SMEs borrow money. Blending the latest cutting-edge technology with financial experience and backing, we have developed a scalable lending platform that provides an attractive alternative to the current limitations of business borrowing – we encourage people to think outside the bank!Founded in...
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Head of Compliance Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom LendingCrowd Full timeJob OverviewLendingCrowd is a leading fintech business, shaping the lending landscape for SMEs. With a focus on innovation and customer-centricity, we are expanding our team to include an experienced Head of Compliance.About the RoleThis is an exciting opportunity for a seasoned compliance professional to join our team as a key member in our expansion plans....
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Head Chef
1 month ago
City of Edinburgh, United Kingdom Compass Uk & Ireland Full timeHead Chef £50,000 per annum 5 out of 7 days per week Healthcare benefits (dental, optical, therapy) for employee and 4 dependents Free annual healthcare check (Aviva Digicare) Access to perks and discounts (cinema, health clubs, travel, shopping) Meals on duty Vodafone discounts Pension scheme, life assurance, and employee assistance program 23 days holiday...
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Head Chef
2 weeks ago
City of Edinburgh, United Kingdom Compass Uk & Ireland Full timeHead Chef Do you have the skills to fill this role Read the complete details below, and make your application today.£50,000 per annum 5 out of 7 days per week Healthcare benefits (dental, optical, therapy) for employee and 4 dependents Free annual healthcare check (Aviva Digicare) Access to perks and discounts (cinema, health clubs, travel, shopping) Meals...
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Head Barista
3 weeks ago
City of Edinburgh, United Kingdom Wsh Group Full timeDelight our customers by greeting them in a friendly and professional manner Efficiently prepare and serve a variety of coffee beverages teas and other drinks using the correct methods equipment and to our standards Share the story of our menu and provide recommendations to customers and be aware allergen procedures The pride in your workspace maintaining...
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Deputy Head Teacher Role
19 hours ago
Edinburgh, Edinburgh, United Kingdom City of Edinburgh Council Full timeJob Title: Depute Head TeacherGilmerton Primary School and The Spinney Lane Nursery School are looking for two Depute Head Teachers to join our team. As a Depute Head Teacher, you will play a key role in leading the school and supporting the Head Teacher in ensuring that all pupils attain and reach their potential.Key ResponsibilitiesDeveloping and...
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Head of Data Governance
6 days ago
City of London, United Kingdom BCT Resourcing Full timeWe are looking for a Head of Data Ownership to establish Data Ownership across the board and to help deploy a Data Governance framework to enhance availability and the quality of data across the business. Working within a globally recognised organisation, you'll play a vital part in this Master Data Management transformation via the adoption of new policies,...
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Depute Head Teacher Position
17 hours ago
Edinburgh, Edinburgh, United Kingdom City of Edinburgh Council Full timeJob DescriptionGilmerton Primary School is a non-denominational primary school serving the community of South East Edinburgh. We are looking for an experienced Depute Head Teacher to join our management team, which includes a Head Teacher, two Depute Head Teachers, a Principal Teacher, and a Business Manager.The successful candidate will have a strong...
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Head of Professional Standards
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Membership Bespoke Full timeMembership Bespoke invites applications for the position of Head of Professional Standards. As a key member of our team, you will play a pivotal role in shaping the assessment, accreditation, and professional standards landscape for our professional institute membership body based in Edinburgh with home working and occasional office visits.The role comes...
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Head of Commercial Excellence
2 weeks ago
Edinburgh, Edinburgh, United Kingdom University of Edinburgh Full timeAbout the RoleWe are looking for a highly skilled professional to lead our commercial business function. As Head of Commercial Business, you will be responsible for driving the commercial strategy, developing and implementing plans to achieve revenue growth, and managing a team of professionals.The ideal candidate will have significant experience in...
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City of Edinburgh, United Kingdom Fairfield School Of Business Full timeFairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester, Sheffield and Luton.We provide industry-relevant qualifications in business, digital marketing, criminology, counselling and healthcare management in partnership with three leading UK universities.Also, we...
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Deputy Head of Space
2 days ago
Edinburgh, United Kingdom Department of International Trade Full timeThe UK’s space sector is critical to delivering over £350bn of services across the economy reliant on Space and space-based services. Space continues to increase in importance to the UK’s economy and national security, with exports and inward investment playing a key role in this. This role of Deputy Head of Space offers an opportunity in one of the...
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Personal Assistant to Head of School
7 months ago
Edinburgh, United Kingdom University of Edinburgh Full time**UE05: £25,285.00 - £28,929.00 Per Annum,** **College of Medicine and Veterinary Medicine, Royal (Dick) School of Veterinary Studies** **Full-Time: 35 Hours per Week** **Open-Ended Contract - Permanent **The Opportunity**: The University of Edinburgh’s Royal (Dick) School of Veterinary Studies is based at the Easter Bush Campus, 7 miles from the city...