Northern Powergrid | Regional Customer Service Officer

10 hours ago


Ledston, United Kingdom Northern Powergrid Full time

Do you want to help power your career and be part of an evolving energy industry?
We have exciting and rewarding opportunities for Customer Service professionals to work in our regional team, based in Humber, as a Regional Customer Service Officer.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the regions needs now and in the future.
If you have enthusiasm, the ability to deliver outstanding customer service and are a strong and clear communicator, we will support you with the rest.
Our Regional Customer Service Support Officers are at the very heart of our business – they really are Team Powergrid
This is an important role in our structure.
We are looking for people with a 'Customer First' mindset, to provide a professional, quality service to our customers, as we strive to continually deliver a consistent 10 out of 10 experience.
What you would be responsible for: •Proactive communication with customers, delivered via a range of channels including; letter, SMS, email and telephone call.
You will capture insightful information from colleagues or Northern Powergrid systems and deliver communication in a manner that is informative and appropriate for our customers.
•Working collaboratively with the wider team enabling field based colleagues to maximise their time on site with customers.
There will be times where you will be required to support customers on site providing practical support.
•Supporting your region with the utilisation of technology that has been deployed that either improves the customer experience or makes processes more efficient.
•Supporting our Contact Centre call handling initiative, helping handle peaks in call volumes and supporting the customer experience.
You will be equipped to support team members with knowledge or practical skills.
•Feeding back to your region where there is scope to improve processes and working practices.
•Supporting your teams administrative activities during peaks in workload.
What's in it for you: •Starting salary: £25,774 with progression to £28,401 •Enrolment in our pension scheme with a generous company contribution •25 days annual leave entitlement plus Bank Holiday entitlement.
Holidays increasing with length of service and the option to trade holidays •Fully supported and structured training programme with further routine training opportunities •Opportunities for further career progression once you are in the business •The ability to volunteer and be a force for good in your region Why choose Northern Powergrid?
•One of the largest employers in the North East, Yorkshire and northern Lincolnshire •Make a difference and support customers within your community •Be actively involved in your regions' journey to net zero •To provide support to local and vulnerable customers in your region •We have committed to a growth strategy of an additional 1,000 roles over the next five years Does this sound like you?
•Achieved 2 A-Levels C or above, or NVQ Level 3, or ONC in Business Management.
•Confident in communicating with customers via different communication channels •A significant focus on delivering a 10 out of 10 customer experience •Excellent organisational and time management skills - including the ability to manage allocated workload, prioritise effectively and meet business requirements •A strong team player who supports internal colleagues •Resilient and solution focussed •An advocate of change •Ability to work in a fast-paced dynamic environment •Attention to detail - an ability to work accurately in line with set policies and procedures and able to identify when a variation is needed and escalate accordingly •Good IT skills including use of Microsoft applications specifically Outlook, Word and Excel •Flexible to support our customers when needed If you are highly motivated and well organised , apply now and we will be in touch.
Visit northernpowergrid.com/careers to find out more about this and other career opportunities.
Closing date for applications: 23 December In order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers' premises.
Consequently, as this role may involve visiting and entering our customers' premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check.
Please confirm in your application if you are content for this check to be completed.
We will be evaluating applications as quickly as we can, however due to the holiday period, interviews for this role will not take place until January 2025 Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.



  • Ledston, United Kingdom Northern Powergrid Full time

    Job Description We are Northern Powergrid (NPg), the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire.It is our vision to be the best energy company serving our customers, while delivering sustainable energy solutions.The energy industry is...


  • Ledston, United Kingdom Pennine Refrigeration Services Ltd Full time

    Following recent success of large-scale projects being awarded and increased service opportunities across the UK within multiple sectors since a management restructure within Pennine Refrigeration Services, an exciting opportunity has risen within the service team.We are looking for a Regional Service Supervisor to lead our growing dynamic service team from...


  • Ledston, United Kingdom Primary Care Physio Full time

    Reporting directly to the Head of Primary Care Service Operations, the Regional Service Manager is critical to support our sustainable scale within our core primary care market, and to deliver on our mission to remain the country's leading provider of first-contact primary care services.The Regional Service Manager will lead the management and operational...

  • Internal Auditor

    3 weeks ago


    Ledston, United Kingdom Northern Gas Full time

    Internal Auditor In order to make an application, simply read through the following job description and make sure to attach relevant documents.Starting salary from £40,000 per annum dependant on skills and experience Up to a 10% bonus Permanent contract 40 hours per week Located at our offices in Thorpe Park, Leeds An exciting opportunity has arisen here at...


  • Ledston, United Kingdom Nhs England Full time

    Job summary A rare opportunity has arisen in the North East and Yorkshire Regional team within NHS England for a Chief Operating Officer.This is a key leadership role in the regional health system, with responsibility, in conjunction with other leaders from across the professional spectrum, to lead teams to support systems to deliver improved quality,...

  • Head Of Engineering

    2 weeks ago


    Ledston, United Kingdom Northern Trains Full time

    BUSINESS FUNCTION: Engineering GRADE: Exec SALARY: Competitive with fantastic benefits ROLE TYPE: On Site HOURS: 37 per week At Northern Trains Ltd., we are proud to be the largest train operator outside of London and the second largest in the UK.With a team of over 7,000 dedicated employees, we deliver more than 2,500 services every day, connecting 100...


  • Ledston, United Kingdom Knauf Full time

    Job Title: Project Specification Manager (Northern England) Knauf stands for opportunity .We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone.This exciting role within Knauf Insulation in the Commercial Team could be the perfect next opportunity for you to build a unique career, in a values-led...


  • Ledston, United Kingdom Regional Recruitment Services Full time

    Financial Adviser Are you an experienced financial adviser seeking a role with greater opportunities?We're looking for talented and experienced advisers to join our advisory team in the UK.This full-time, permanent position is ideal for seasoned financial advisers ready to contribute to a high-standard advisory service, supporting both clients and internal...


  • Ledston, United Kingdom Ocu Full time

    A new opportunity has arisen in our Health and Safety team for an experienced SHEQ Manager to join us covering the Yorkshire and the North East. This is a management position within the Group SHEQ Team with responsibility for supporting effective SHEQ delivery within the region. The purpose of the role is to actively apply and promote the relevant health...


  • Ledston, United Kingdom Peacocks Full time

    Here at Peacocks we have a fantastic opportunity for an experienced and enthusiastic Regional Manager to join our Retail team looking after the South West region.It is an exciting time to come on board with Peacocks, bricks and mortar is at the heart of our company and expanding our portfolio of stores is something that is very much the key focus of our...


  • Ledston, United Kingdom Cbre Full time

    Job Description Job Title : Senior Surveyor/Associate Director – Property Management Location: Leeds (hybrid working) About the Team: CBRE are looking for an exceptional surveyor to join the Northern Property Management Team.Based in Leeds you will be responsible for managing FRI and service charge properties across a variety of asset classes.This will...


  • Ledston, United Kingdom Norit Activated Carbon Full time

    As a seasoned sales professional looking to take your career to the next level, we invite you to apply for the Ambassador Role at Norit Activated Carbon. This unique opportunity allows you to leverage your expertise in external sales, technical excellence, and commercial skills to drive revenue growth and build strong relationships with customers across the...


  • Ledston, United Kingdom Akari Full time

    About Us At Akari Care, we pride ourselves on delivering exceptional residential and nursing care to the elderly across the UK.Every one of our homes is more than just a place to liveit's a community.From residents and their families to our dedicated care teams, healthcare professionals, and local partners, we work together to create a warm, inclusive...


  • Ledston, United Kingdom Akari Care Limited Full time

    About Us At Akari Care, we pride ourselves on delivering exceptional residential and nursing care to the elderly across the UK.Every one of our homes is more than just a place to live-it's a community.From residents and their families to our dedicated care teams, healthcare professionals, and local partners, we work together to create a warm, inclusive...


  • Ledston, United Kingdom Totalenergies Full time

    Job Responsibilities Safety Ensure that all activities related to the job are carried out with safety as a first priority including customer site compliance Ensure that incidents and near misses are followed up appropriately with relevant customers Conduct task observations and develop stakeholder safety culture Planning & Reporting Develop profitable sales...


  • Ledston, United Kingdom Smartsearch Recruitment Full time

    Regional Head of Operations, Salary: c£70-90k + Car allowance + benefits including private medical & pension, Multi-site role with travel - oversight of depot operations covering Yorkshire, Northumberland and the East Midlands We have an exciting opportunity for a Regional Head of Operations to join a world leading organisation who are committed to the...


  • Ledston, United Kingdom First Response Group Full time

    About the RoleJob Title:  Operations Support Manager (Nights) – Leeds / YorkshireLocation:  Leeds / YorkshireJob Type: Permanent – Full TimeSalary: £40,560 per annum + Overtime About FRGFirst Response Group is not just a workplace.It is a vibrant community where passion fuels our excellence, integrity guides our...

  • Regional Manager

    2 weeks ago


    Ledston, United Kingdom Gilbert Meher Full time

    Job Description Are you an experienced leader in the care sector, passionate about making a difference in the lives of people with autism and learning disabilities?Gilbert Meher is proud to be working with a well-respected charity seeking a dedicated Regional Manager to oversee services across North and West Yorkshire.The Role As Regional Manager, you will...

  • Buyer - Ftc

    3 weeks ago


    Ledston, United Kingdom Bam Construct & Ventures Uk Full time

    Building a sustainable tomorrow BAM Construction is recruiting a Buyer for our Northern Region.The role is base in one of our 3 Northern Offices (Manchester / Leeds / Newcastle) with travel required across the Northern Region.The Buyer supports and delivers the Royal BAM Group UK & Ireland Supply Chain Management and Procurement Strategy to create value,...


  • Ledston, United Kingdom Vistry Group Plc Full time

    Customer Service Technician - Leeds, England In a Nutshell… We have a fantastic opportunity for a Customer Service Technician to join our team within Vistry East Yorkshire, at our office in Leeds and supporting sites across the region.As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and...