Head Of Customer Care

2 weeks ago

East Malling, United Kingdom Pineapple Contracts Full time

JOB TITLE:         Head of Customer Care LOCATION:      Aylesford, Kent WORKING HOURS: 8am - 4.30pm.
Office based.
A little bit about the role Are you a natural leader with a passion for delivering exceptional customer experiences?
As our Head of Customer Care, you'll play a pivotal role in inspiring and managing a dedicated team of Customer Care Executives.
Your mission will be to support the sales department, build strong customer relationships by understanding their needs, and consistently exceed expectations.
You'll also work closely with internal teams to ensure every customer order is processed accurately and dispatched on time.
If you're ready to lead with excellence and make a real impact, we want to hear from you
Some of your key responsibilities Lead the customer care team, ensuring that all customers / internal customers have a positive experience, and deadlines are met.
Balance team resource, delegating tasks and supporting during holiday/absence.
Manage department recruitment, inductions and training.
Set clear performance goals and provide regular feedback to the team through one to ones and appraisals.
Foster a positive work culture that encourages collaboration, innovation and continuous improvement.
Provide regular updates to the COO on department performance and key customer service metrics as required.
Gain a clear understanding of the Customer Care processed and able to support each region as necessary (for example holiday / sickness cover).
Act as a point of escalation for customer complaints, queries or delays, ensuring timely and satisfactory resolutions.
Build strong relationships with sales leaders, both UK and internationally) to ensure a joined-up approach to customer service for each country & region.
  Work collaboratively across all departments, to ensure clear communication, efficient workflows & customer expectations are exceeded.
Review and develop customer care procedures and standards to enhance service levels and improve efficiencies.
Any other adhoc duties within reason as required by the business.
Requirements Demonstrate a confident and positive approach to people management.
Show commitment to be an inspiring role model who encourages collaboration and constantly striving for continuous business improvement.
Proven experience in a customer facing position, with a 'customer first' mentality.
Ideally you have working knowledge of Dynamics 365, this would be a huge advantage but is not essential.
Ability to prioritise.
Organised, with a sense of urgency whilst maintaining outstanding attention to detail.
Happy to work to tight deadlines, with the ability to multitask.
Open minded, with a 'can do' attitude.  Excellent IT skills with competent use of Microsoft Office.
Excellent written and verbal communication skills.
You embody our company people values: Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
Why work for us Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments.
A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.
Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment.
Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.
Benefits What we offer you Proudly featured in The Sunday Times as one of the Best Places to Work 2024 Competitive pay Pension scheme Healthcare Cash Plan – You can claim for medical expenses, dentist or optical services, as well as access to 100s of deals and discounts 23 days annual leave + UK bank holidays Extra day's leave for your birthday Workplace nursery scheme On joining we'll plant a tree in your honour Regular team socials and events Monthly pizza Friday Fruit and snacks are provided daily Employee referrals bonus scheme Recognition of excellence/Employee rewards schemes Company volunteering day High quality office environment Sustainability focused business Free onsite parking / walking distance from train station We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.

  • Head Housekeeper

    3 days ago

    East Malling, United Kingdom Care Uk Full time

    Exciting opportunity for a Head Housekeeper to join the team at Mountfitchet House care home in Stansted Mountfitchet Take the next step in your career now, scroll down to read the full role description and make your application.£12.93 per hour plus excellent benefits 37.5 Hours per week Do you share our values of Caring, Passionate and Teamwork?Join Care...

  • Head Housekeeper

    2 weeks ago

    East Malling, United Kingdom Care Uk Full time

    Exciting opportunity for a Head Housekeeper to join the team at Mountfitchet House care home in Stansted Mountfitchet £12.93 per hour plus excellent benefits 37.5 Hours per week Do you share our values of Caring, Passionate and Teamwork?Join Care UK, a multi award winning care provider, as a Head Housekeeper.The Role Leading the team in their role and...

  • Head of Care

    6 months ago

    East Sussex, United Kingdom Panoramic Care Full time

    If you are a Head of Care looking for a new role, then we have the perfect opportunity for you. Panoramic Care has partnered with a reputable adult social care provider based in East Sussex to recruit for their next Head of Care to oversee the domiciliary care service. This is a hybrid role, with 3 days in the office and 2 days remote, making this a great...

  • Head of Care New

    6 months ago

    East Sussex, United Kingdom Panoramic Care Full time

    If you are a Head of Care looking for a new role, then we have the perfect opportunity for you. Panoramic Care has partnered with a reputable adult social care provider based in East Sussex to recruit for their next Head of Care to oversee the domiciliary care service. This is a hybrid role, with 3 days in the office and 2 days remote, making this a great...

  • Head Chef

    2 weeks ago

    East Malling, United Kingdom Gather & Gather Full time

    Head Chef - Tonbridge Head Chef 38,0000 per annum Kent At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do.We are currently recruiting for a Head Chef at F1 - Murry's.Location:...

  • Head Of Mortgage Servicing

    1 week ago

    East Malling, United Kingdom Antony James Recruitment Ltd Full time

    Head of Mortgage Servicing Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring...

  • Head Of Mortgage Servicing

    2 weeks ago

    East Malling, United Kingdom Antony James Recruitment Ltd Full time

    Head of Mortgage Servicing Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.The ideal...

  • Experienced Customer Care Coordinator

    6 months ago

    West Malling, United Kingdom Wheatstone Solutions Ltd Full time

    **Customer Care Coordinator - Kent - Temp to Perm - £27,000+** **Introduction** We are currently recruiting on behalf of our client, a House Builder based in the Kent area for a temporary to permanent opportunity. This role involves working closely with contractors in order to resolve any defects and provide an excellent level of customer service whilst...

  • Head Of Npd

    20 hours ago

    East Malling, United Kingdom Pineapple Contracts Full time

    JOB TITLE: Head of NPD LINE MANAGER: Chief Product Officer LOCATION: Aylesford, Kent WORKING HOURS: 8am - 4.30pm A bit about the role: As the Head of NPD, you will play a pivotal role in steering our innovative product portfolio.Focusing on non-furniture categories that will include bathroom, lighting, medical beds and acute care design.You will build and...

  • Care Home Head Chef

    2 weeks ago

    East Anglia, United Kingdom Porthaven Care Homes Full time

    About the role: Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling. As Head Chef, you will manage the kitchen team, ensuring that the Porthaven dining experience is of the highest...

  • Head Of Procurement

    2 weeks ago

    East Malling, United Kingdom Commercial Services Group Full time

    Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally.Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.Role: Head of Procurement Salary: £60,000...

  • Head Of Mortgage Servicing

    1 week ago

    East Malling, United Kingdom Antony James Recruitment Ltd Full time

    Head of Mortgage Servicing Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.The ideal...

  • Bupa Dental Care | Dental Nurse | Tonbridge

    5 days ago

    East Malling, United Kingdom Bupa Dental Care Full time

    Dental Nurse - Tonbridge Total Orthodontics Monday to Friday - 40 hours a week Fixed term contract - 12 months Your GDC registration, DBS check and professional indemnity are all covered by Bupa Dental Care - A family feel, with the security and stability that comes with being part of Bupa- Industry-leading benefits (read more on them below) As a Dental...

  • Head Housekeeper

    3 weeks ago

    East Anglia, United Kingdom Care UK Full time €13

    Exciting opportunity for a Head Housekeeper to join the team at Mountfitchet House care home in Stansted Mountfitchet £12.93 per hour plus excellent benefits 37.5 Hours per week Do you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Head Housekeeper. The Role Leading the team in their role and...

  • Head Of Procurement

    1 week ago

    East Malling, United Kingdom Commercial Services Group Full time

    Role: Head of Procurement Salary: £60,000 per annum Location: Kings Hill /Hybrid Working Are you an inspiring leader ready to oversee procurement in a dynamic organisation?Commercial Services Group (CSG) invites you to take the helm as our Head of Procurement , driving commercial and social value, compliance and resilience across our supply chains.Why Join...

  • Head Of Engineering

    3 days ago

    East Malling, United Kingdom Arriva London North Limited Full time

    Arriva London is seeking a dynamic Head of Engineering to drive day-to-day service delivery excellence and lead our engineering team to new heights.In this role, you will deploy engineering strategy, standards and direction, providing specialised technical guidance, mentor and develop our Engineering Managers and Team Leaders, and spearhead campaigns and...

  • General Manager

    3 days ago

    East Malling, United Kingdom Oakland Care Full time

    We are looking for a dynamic and experienced General Manager to lead our luxury care home Hyllden Heights in Hildenborough.To succeed in this role, you will need proven experience in Nursing Care Home Management, with a focus on Elderly & Dementia Care.A genuine passion for the wellbeing of our residents and staff is essential, along with clinical expertise...

  • Porthaven Care Homes | Head Chef | harpenden

    2 weeks ago

    East Anglia, United Kingdom Porthaven Care Homes Full time

    About the role: Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling. As Head Chef, you will manage the kitchen team, ensuring that the Porthaven dining experience is of the highest...

  • Head Chef

    4 months ago

    Littlehampton, South East, United Kingdom Care UK Full time

    Are you a chef with experience in a fast-paced kitchen environment with an emphasis on fresh and seasonal produce? Used to leading teams? Looking for a rewarding career with excellent training and opportunities for development? Then join Care UK, a multi award-winning care provider as a Head Chef.Apply promptly! A high volume of applicants is expected for...

  • Head Chef

    4 weeks ago

    Egham, South East, United Kingdom Cinnamon Care Full time

    Head ChefRead all the information about this opportunity carefully, then use the application button below to send your CV and application.£43,600 per annum plus company benefitsFull Time Hours A Top 20 Care Home Group 2024! Awarded One Of The ‘UK's Best Companies To Work For' Rivermede Court situated in Egham is a luxury 80 bed care home that provides the...