Chief Data, Analytics And Ai Officer

4 days ago

Malvern Wells, United Kingdom Customers Bank Full time

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun.
Our vision, mission, and values guide us along our path to achieve excellence.
Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
They define who we are as an organization and as individuals.
Everyone is encouraged to have personal development plans.
By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Expected salary range: The salary range we expect to pay for this position is $200k - $250k determined by skill and experience level.
Work Location: Malvern, PA or New York, NY - Hybrid, coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being set days.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact.
A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What you'll do: Customers Bank is seeking a dynamic and experienced Chief Data, Analytics & AI Officer (CDAIO) to drive the bank's data, analytics, and AI strategy forward.
This senior leadership role is critical to the success of the CDAIO organization's future.
The CDAIO will be responsible for Data Warehouse Management, Data Quality Management, AI & Intelligent Automation, Analytics, Data Integration, and associated change management to advance the bank's objectives.
Key Responsibilities: Evolve and execute a comprehensive data, analytics, and AI strategy aligned with the bank's vision and objectives.
Oversee the management and optimization of data lakes, warehouses, and other data stores, ensuring robust data quality and governance across all platforms.
Lead the implementation of AI and intelligent automation solutions to enhance operational efficiency and customer experiences.
Drive advanced analytics initiatives to support existing and new data-driven insights across the organization.
Foster a culture of continuous improvement, data literacy, and data ownership throughout the bank.
Collaborate with cross-functional teams to ensure alignment and integration of data initiatives with business goals.
Build and deploy self-service reporting model and deploy across organization.
Ensure compliance with regulatory requirements and best practices in data quality, analytics, and AI.
Manage and develop a high-performance team of data, analytics, and AI professionals.
What you'll need: Bachelor's degree in computer science, Data Science, Business Administration, or a related field; master's degree preferred.
Minimum of 10 years of experience in data management, analytics, and AI, with a proven track record of delivering successful solutions in these areas.
Strong leadership skills with experience in managing and developing high-performing teams.
In-depth experience and working knowledge of data management, data quality management, AI (both ML and automation), and advanced analytics.
Excellent communication and interpersonal skills with the ability to interact effectively with all levels of the organization.
Demonstrated ability to drive cultural change and foster a data-driven mindset.
Strong problem-solving skills and the ability to think strategically and innovatively.
Experience with relevant tools and technologies, including data warehousing solutions, AI platforms, and analytics tools.
Proven experience establishing an enterprise-wide data and intelligence centered culture.
Customers Bank is an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.
We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.
Step into your future with us
Let's take on tomorrow.
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