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Payment & Refund Administrator

1 month ago

Ledston, United Kingdom The Ardonagh Group Full time

Job Description Purpose of the Role This exciting hybrid opportunity has arisen to join our Client Money team in Leeds.
This is an opportunity for an enthusiastic, organised, process driven individual who has strong attention to detail, who can manage their own time and workload.
The new and modern office is in Leeds city centre approx.
10 minutes' walk from the train and bus station and along a bus route.
What you will do This is an overview and not an exhaustive list of responsibilities.
Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more.
Work with your manager to set and achieve yearly objectives.
Manage your own workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.
Communicate and build relations with other IBA departments and internal Brokers and businesses to investigate and resolve any queried transactions to avoid further delays.
Be proactively involved and support continuous improvement and lean initiatives.
Perform reconciliation and process activities across one or more of the following disciplines: Client & Insurer Payments, Payaways (intermediary payment processes).