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Walsall, United Kingdom Walsall Healthcare NHS Trust Full timeJob overview To provide an efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine Duties will include administrative tasks such as record keeping, data entry, filing and scanning. Main duties of the job An exciting opportunity have arisen to join a friendly team, working within...
Receptionist/Ward Clerk
1 month ago
Job summary Anexcitingopportunity hasarisentojoinafriendlyteam, workingwithin department of Emergency medicine/Acute care medicine.
Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration.
Ifyoufeelyouhavetheseskillsandwouldliketojoinourteamthem,pleaseapply.
Main duties of the job To provide an efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine Duties will include administrative tasks such as record keeping, data entry, filing andscanning.
About us As an Emergency Department we are committed to provide high quality care within a demanding service by ensuring our nursing team are proactive and have additional clinical skills to provide individualised patient care for the whole range of presenting conditions, in which you will be expected to continually demonstrate in this role.
We have had a wider suite of investments across our Trust in recent years, including: The introduction of a new £40 million Urgent & Emergency Care Centre; A £10 million capital development to include extension to the Emergency Department, Acute Medical Unit, Hot Imaging Suite, Same Day Emergency Care Unit and Staff Support Facilities; A £ million reconfiguration of Operating Theatres; £ million/year investment to expand our workforce across the Emergency Department, Same Day Emergency Care, Acute Medicine, and Emergency Surgery including roles for Doctors, Nursing and Advanced Practice Job description Job responsibilities To provide an efficient, effective and comprehensive administrative support for thedepartment/area Duties will include administrative tasks such as record keeping, data entry, filing andscanning.
Dealingwithtelephonequeries,checkingandupdatingpatientinformationwithclinical staff, managers and patients Seejobdescriptionforfulldetails Person Specification QUALIFICATIONS Essential oGood standard level of education (2 GSCE's or equivalent).
oNVQ level 2 in Customer Service or equivalent (desirable).
EXPERIENCE Essential oDealing with patients/public face to face or working in a customer focused environment.
oUsing Patient Administration System (desirable) to input and update personal data oWorking as part of a team in a busy environment oGood knowledge of Information governance and confidentiality oCustomer services experience oPrevious patient /public facing receptionist experience ( Desirable ) SKILLS Essential oNumeracy skills and attention to detail.
oExcellent keyboard, IT and administrative skills.
oGood customer care and verbal communication skills oEquivalent level of knowledge gained through experience PAS systems
