Ward Clerk

This role offers the opportunity for someone with good communications skills and compassion to work in a highly sensitive front facing position.

A ward clerk working in Goscote Hospice will be working within a wide MDT with nurses, CSWs, pharmacist, medics, therapists inc complementary therapy, bereavement and physio & OT amongst others. This role is integral to maintaining links with the supportive staff eg. porters, housekeepers and maintenance team.

This role offers the opportunity to meet & greet all patients, carers and staff on entering the hospice, so professional appearance is required. Respect and Team Working are key values that we would expect within this position.

Day to day clerical duties are fundamental to the role and working with other teams within Palliative & End of Life Care will be a bonus of working in one of the very few NHS hospices in the country.

The post holder will provide an efficient, effective and comprehensive clerical and administrative support to Goscote Hospice. The post holder will work in accordance with standard operating procedures and trust policies and procedures.

To provide clerical support to registered nursing staff and other healthcare professionals in the delivery of patient care at a level determined by training, competence and experience.

The Trust is committed to promoting equality opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing people’s differences. All employees have an obligation to help achieve this through personal example, open commitment and clear action.
- To provide a high quality reception service, meet and greet patients demonstrating optimal customer service skills, addressing patient’s queries and providing information within your remit or seeking advice and guidance as necessary
- To manage incoming calls and receiving information via other sources from patients, relatives and other members of the trust team, managing, documenting and communicating appropriately to support in the management of the department
- Always demonstrate a professional etiquette