Head Of Infrastructure Delivery

6 days ago


Birmingham, United Kingdom Cv Library Full time

Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham.
HYBRID working with 3 days in the office a week (non-negotiable).
You will manage a small team of engineers and be client-facing for implementing and onboarding new clients into the MSP.
Key requirements: AVD, Azure, and Pre-Sales experience.
You must be a hands-on technical expert to lead service design and implementation.
Your Mission: Discovery, Design and Delivery: Managing technical discovery for potential projects and/or service improvements.
Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.
Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.
Automation: You will be responsible for driving efficiencies in our business processes and toolsets via automation.
You will have proven experience.
You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.
Microsoft Technology: You will be an expert in key Microsoft technologies.
Helping shape our service offerings which leverage Azure, Intune, 365 and many others.
Major Incident Management: It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.
Skills that will set you apart: Windows Server design, build, management, and maintenance in a multidomain environment.
VMWare design, build, management, and maintenance.
Azure landing zone design, build, management, and maintenance.
Active Directory including AAD, GPOs & UAC & RBAC model creation.
Automation technologies Terraform, Powershell, and Power Automate.
Strong experience in hybrid cloud environments and modernising legacy infrastructure.
Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously.
Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes.
Experience delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes.
Management and ongoing improvements to Office 365, security scores & feature development.
A good understanding of cybersecurity principles and a security-first approach to infrastructure design.
Able to work with network switches & firewalls with the ability to troubleshoot autonomously.
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