Supervisor

2 weeks ago

Guildford, United Kingdom Kiko Milano Full time

The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team.
Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIESPEOPLE MANAGEMENTCoach and support the team to deliver customer experience and business goalsSupport the team to deliver the customer experience and business goalsCoach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experienceCUSTOMER EXPERIENCE / BUSINESS MANAGEMENTMonitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store ManagerDeliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)Prioritise actions for the store that have the most impact on the above goals as agreed with the Store ManagerCompletion of all BeKIKO dossiers, quizzes and training elementsConsistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)PROCEDURES & POLICIES EXECUTIONGuarantee that stores are compliant with all KIKO standards and proceduresGuarantee the compliance with store procedures (KIKO STORE BOOK).Guarantee the execution of the promotional calendar.Guarantee all operational procedures are adhered to in store and that the store is compliantGuarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)Knowledge of cosmetics and beauty products.Strong customer service skills.Leadership abilities.Sales and merchandising knowledge.Excellent communication skills.Organizational and problem-solving skills.Flexibility in work hours.Passion for cosmetics and beauty products.

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