Aftersales Supervisor

9 months ago

Guildford, United Kingdom Scope Personnel Full time

**Automotive Aftersales Supervisor **role available for a franchised dealership**

**Job Role**

An exciting opportunity has arisen for an **Aftersales Supervisor **r** to join a franchised dealership. Reporting into the Head of Business you will be responsible for helping to manage the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.

As an **Aftersales Supervisor **r**our responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.

**Daily duties will include**:

- People management of the Aftersales team
- Ensuring customer satisfaction metrics are hit
- Hitting monthly KPIs/budgets
- Ensuring all repairs are fully compliant
- Daily reporting
- Ensuring all warranty reporting is complete

**Your credentials**:

- Currently a high achieving **Aftersales Supervisor** in a franchised dealership
- Hands-on leadership style, not afraid to roll your sleeves up and get stuck in
- Experience of working in a target driven environment
- Ability to lead from the front and engage with the full team
- Able to motivate and engage a large team to success
- Proven success in exceeding aftersales targets
- Goal orientated - hungry to be the best

**Benefits package**:
**Type; **Full Time

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