Passenger Service Agents

4 weeks ago

Renfrew, United Kingdom Jet2.Com Full time

Job Description: As a member of our  Ground Operations Team  at Glasgow Airport  our  Passenger Service Agents  plays a crucial role in ensuring that a fantastic customer service is delivered to our  all-important customers.
Why join Jet2.com as Passenger Service Agent?
We offer our valued Passenger Service Agent colleagues a range of benefits including:  Hourly rate of  £12.17 per hour,  plus an  extra £3.04 per hour  for unsociable hours (hours worked between 11:00pm - 04:59am).
Free Car Parking f or all our colleagues at the airport.
Rest areas  to relax during breaks and  free refreshments  during your shift.
Discretionary profit share  bonus scheme.
34 days holiday entitlement per annum (pro rata for part time hours).
Recommend a Friend  scheme (£250 for successful referrals) & pension scheme.
Colleague discounts on  Jet2holidays  and  Jet2.com  holidays and flights.
Annual pay review , our famous Red uniform, paid training course & much more
What will you do as a Passenger Service Agent?
Provide a  warm and friendly welcome  to our customers as they arrive at the airport & welcome them back from their holiday.
Check-in  customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
Board  our flights to ensure our flights depart on time.
Follow the necessary  safety  and  security  procedures.
Effectively support our customers and our operation in times of  disruption  and  delays.
Demonstrate a  proactive approach  to problem solving, working to resolving issues and overcome challenges.
Communicate effectively with our customers at all times, demonstrating a  friendly, professional approach , ensuring every customer feels like a  VIP.
We offer  30  hours per week contracts on a Fixed Term Contract  basis.
This is a  rostered  role that requires  shift working,  so flexibility is required.
Shifts are a rolling  4 shifts on, 2 days off pattern  and include frequent very early starts, late finishes & working weekends & bank holidays.
You will receive you roster 4 weeks in advance.
What skills will I need?
This role is  physically demanding,  as you will be required to support our fast-paced operation, and you will be always on the go.
We are seeking adaptable, self-motivated individuals with  good time management skills.
No previous experience is necessary - if you have a passion for  Customer Service , resolving complex customer situations and love working as part of a  team,  apply today
Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at.

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