Customer Service Representative
5 days ago
Our MissionCoventry University is a global Education Group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.This role is based within Coventry University Online Learning, a sister company of Coventry University and part of the Coventry University Group.The RoleAn exciting opportunity has arisen for a Customer Service Representative to join our newly formed sales team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment to our online courses. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from enquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.A truly sales-focused role, you will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).Customer Service Representatives will need to understand the University’s full product and service offering and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support to ultimately lead to a sale.This role is Fixed term until 30/10/2026 Our Successful CandidateA results-focused, target-driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target-based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.This role is based in Milton Keynes with a minimum of 4 days per week in the office. The BenefitsAs a staff member of Coventry University Online, you will have a access to a wide range of industry leading rewards and benefits which includes:Excellent Employers Pension Contribution30 days Annual leave plus Bank HolidaysNew Holiday Purchase Scheme up to 5 additional daysLife Assurance 4 x SalaryBUPA Cash Plan50% off Tuition Fee’s for staff dependantsCU Reward Scheme – Discounts across a range of High Street/ Online RetailersCycle To work schemeOur CultureAs a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.Full Job Description & Person SpecificationClick here to view the full job description and person specificationWe look forward to hearing from you
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