Customer Service Representative

**Empower, Connect, Evolve, **and** Inspire - **these are the values that drive us and make **BMI **a company where you can thrive and grow.

**Customer Service Representative**

Office address: BMI House, Kiln Farm, Milton Keynes, MK11 3LW (Head Office for UK & Ireland business)

Monday - Friday (40 hour week)

Rotational shifts: 7:30 - 4:30pm, 8 - 5pm, 8:30 - 5:30pm

BMI is a strong leader within the roofing industry and we're looking for a skilled **Customer Service Representative** to join our team.

This is an exciting full time position where you will be instantly adding value and becoming an important member of the team.

As a Customer Service Representative your role is to deliver excellent customer service and build positive relationships with both internal and external customers.

**The role**:
As the Customer Services Representative, you'll be delivering excellent customer service over the phone to both internal and external customers and building positive business relationships.

The role includes **high volume inbound and outbound end to end call management. You must have experience dealing and owning queries start to finish.**

**Key responsibilities**:

- Ensure accuracy of order processing (SAP), including correct pricing to eliminate any invoice pricing queries
- Manage any supply or delivery issues to ensure OTIF target is achieved
- Develop professional working relationships, in particular ensuring close communication with Field Sales on all account management matters
- Maintain all the systems, procedures and practices which support the sales and customer service function
- Record all customer complaints on the Complaint Notification systems. Investigate, resolve and close within agreed timescales
- Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI’s.

**What we're looking for**:
We’re looking for those who are motivated to go the extra mile for our customers. You’ll enjoy developing lasting relationships and thinking of effective solutions quickly

**About BMI**

BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.

With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.

Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire.

Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.

**Package details**:
We offer a range of benefits that include a competitive base salary, performance-based bonus (depending on the role), 25 days annual leave plus Bank Holidays.

Company matched pension contributions between 4% and 8%, Employee Assistance Programme, free parking on site plus a number of other benefits such as a cycle to work scheme, gym discounts and cash back rewards.
- A career with _BMI Group_ is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be._
- Working together we can achieve great things. Come and join us._