BIM Software Technical Support Specialist

Your Job Title: BIM Software Technical Customer Support SpecialistYour Job Location: UK - Milton Keynes or Leeds - 4 Days in officeOur Department: MEPAs one of our Technical Support Specialists, we will develop you to be an MEP Estimating software Subject Matter Expert on our products. Once you have been trained, you will work with our clients, to resolve any usage issues they have with our MEP software. In the main, this will mean providing support on complex issues by live chat, phone or an email ticketed system. The clients that you will support will be across the construction and infrastructure sector, who will be working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support and that is what you will provide.This role will be supporting our Estimating software tools aimed at mechanical & electrical contractors. To be successful in this role, you do not need to have a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients and an interest in technology. Trimble and our MEP products, are some of the leading BIM softwares and we’re constantly improving them. If technology and improved ways of working don’t excite you then this likely isn’t the position for you.If you are interested in tech and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.Your Location:You will be based from either our Milton Keynes or Leeds office and will work four days in Office.What You Will DoAbility to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspectiveAnswer incoming support calls courteously and within defined timescales as and when requiredProvide problem solving service for customers relating to Estimating software packagesComplete customer support tickets on the CRM databaseComplete defect tickets on the CRM databaseProvide high level technical support to customersHelp maintain the list of defects and enhancementsHelp find the root cause of defects as they are foundAssisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.Provide technical support to the Sales Team as requiredHelp maintain the list of future enhancementsProvide technical support to other members of the support teamTest new versions of software as necessaryAssist with the production of user documentation, manuals & help files as necessaryLiaising with development to achieve set goalsWhat Skills & Experience You Should BringExperience in a customer service role and/or technical support roleExcellent written and verbal communication skillsStrong troubleshooting ability and proven aptitude to learn new software and technology tools quicklyExperience in estimating, purchasing and contract management within the construction industry would be an advantage in this roleAbility to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levelsExcellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issuesDemonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written informationWell-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new thingsAbout Trimble MEPOur portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.Application Deadline: Applications could be accepted until at least 30 days from the posting date.Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.Trimble’s Privacy PolicyIf you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.