Software Technical Support Specialist

Your Job Title: BIM Software Technical Customer Support Specialist
Your Job Location: UK - Milton Keynes or Leeds - 4 Days in office
As one of our Technical Support Specialists, we will develop you to be an MEP Estimating software Subject Matter Expert on our products. Once you have been trained, you will work with our clients, to resolve any usage issues they have with our MEP software. In the main, this will mean providing support on complex issues by live chat, phone or an email ticketed system. The clients that you will support will be across the construction and infrastructure sector, who will be working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support and that is what you will provide.
This role will be supporting our Estimating software tools aimed at mechanical & electrical contractors. To be successful in this role, you do not need to have a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients and an interest in technology. Trimble and our MEP products, are some of the leading BIM softwares and we’re constantly improving them. If technology and improved ways of working don’t excite you then this likely isn’t the position for you.
If you are interested in tech and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.
You will be based from either our Milton Keynes or Leeds office and will work four days in Office.
Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
Provide problem solving service for customers relating to Estimating software packages
Complete customer support tickets on the CRM database
Complete defect tickets on the CRM database
Provide high level technical support to customers
Help maintain the list of defects and enhancements
Help find the root cause of defects as they are found
Provide technical support to the Sales Team as required
Help maintain the list of future enhancements
Provide technical support to other members of the support team
Test new versions of software as necessary
Assist with the production of user documentation, manuals & help files as necessary
Experience in a customer service role and/or technical support role
Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role
Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. where you have an opportunity to build a career and drive our collective growth (Grow); We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Trimble’s Privacy Policy
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