Senior Support Engineer

6 days ago

Woking, United Kingdom InfoTrack UK Full time

Senior Support Engineer Location: WokingJob Type: Full timeContract Type: PermanentAbout UsInfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we’ve revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.The RoleReporting to the Head of IT, the Senior Support Engineer plays a key role in supporting InfoTrack’s network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environment, where controls, evidence capture and workflow adherence are part of daily tasks, is essential.Responsibilities (key tasks and requirements of the role)Lead escalations and complex technical issues across the IT estateMaintain and improve ISO-aligned workflows: access control, incident management, asset lifecycle, change managementAdminister and support:Microsoft 365, Azure AD / Entra IDIntune configuration and complianceJIRA, CrowdStrike, Mimecast, ScreenConnectExchange, SharePoint, Teams, M365 Office SuiteSupport OS deployment, endpoint hardening and infrastructure optimisationBe a point of escalations for support Desktop Engineers and ITSD staffCollaborate with Compliance, Operations and Global ITContribute to process development, documentation and training materialsEnsure adherence to SLAs and operational standards across UK sitesEssential AttributesSolid Microsoft 365 administrationStrong Azure AD / Entra ID identity managementIntune policy management and device configurationBroad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS)Experience working in an ISO 27001 active environmentHigh level documentation allowing upskill others and influence cross-team workingOffice-based during probationHybrid working thereafterREF-225 475

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