Senior Support Engineer

4 days ago

Woking Surrey, United Kingdom InfoTrack UK Full time

Senior Support Engineer Location: Woking Job Type: Full time Contract Type: Permanent About Us InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we've revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success. The Role Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting InfoTrack's network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environment, where controls, evidence capture and workflow adherence are part of daily tasks, is essential. Responsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset lifecycle, change management Administer and support: Microsoft 365, Azure AD / Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes Solid Microsoft 365 administration Strong Azure AD / Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working Office-based during probation Hybrid working thereafter REF-225 475

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