Housing Management Administrator

Housing Management AdministratorIP370Part-time – 23 hours per week split into 5 days from 10am - 3pmLocation: Ipswich/HybridSalary: £14,902.16 (FTE £23,973.04)At Orwell, people are at the heart of everything we do. We’re proud to provide homes, care, and support that make a real difference in our communities. We’re now looking for a Housing Management Administrator to join our Housing Management Team - someone who is solutions-focused, values-driven, and ready to help us deliver excellent services to our customers.Why Join Team Orwell?We live by our values of PACE:People-focused – we treat everyone fairly, with dignity and respect.Ambitious – we’re growing so we can do more for our communities.Collaborative – we work together with tenants, colleagues, and partners to find the best solutions.Effective – we lead with expertise, efficiency, and a commitment to excellence.Joining us means being part of a supportive team where your ideas matter, your growth is encouraged, and your work has a real impact.What You’ll Be DoingAs a Housing Management Administrator, you’ll play a key role in supporting Housing Officers and ensuring our customers receive a high-quality service. Your day-to-day will include:Managing calls whilst delivering friendly, helpful customer service and resolving basic queries.Entering housing applications into the system, producing tenancy agreements and other relevant sign-up documentation.Supporting Housing Officers in the maximisation of rental income, including monitoring housing benefit entitlements and generating legal documentation in relation to possession.Any other ad-hoc administrative duties and specific project work as required, such as completing tenancy changes on the system.Promoting equality, inclusion, and safeguarding across all interactions.Collaborating with colleagues to improve services and share best practice.This is a role where no two days are the same - you’ll be problem-solving, supporting customers, and contributing to the smooth running of our housing services.What We’re Looking ForWe’re seeking someone who is:Experienced in administration and customer service (minimum 6 months).Confident with IT systems, especially Microsoft Office.Skilled at multitasking, prioritising, and working independently.A clear communicator with a positive “can-do” attitude.Knowledgeable (or willing to learn) about housing legislation, welfare benefits, and GDPR.Passionate about inclusion, fairness, and delivering excellent customer service.Qualifications such as GCSEs in English and Maths (A–C) and/or QCF Level 2 in Business Administration are required, with a willingness to continue learning and developing.What We OfferA supportive, collaborative team culture.Ongoing training and development opportunities.The chance to make a meaningful difference in people’s lives.22 days annual leave (pro rata) plus bank holidaysReward and recognition awardsOngoing training and development & opportunities to progress in your role through the Orwell AcademyWellbeing programmeCashback Health planAccess to Blue Light Card – membership fees apply.Free parkingReady to Apply?If you’re looking for a role where you can grow, contribute, and be part of something bigger, we’d love to hear from you. Join us at Orwell and help us build thriving communities together.👉 Apply today and become part of Team OrwellInterview dates: 8 December – Orwell reserves the right to close the vacancy early to review applications.Before applying…Orwell is committed to safeguarding and safer employment and the principles of empowerment.Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.For employment documents and policies and more information and guidance, check out our career hub - Career Hub | Orwell Housing