Service Design

Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We DoUK & Ireland's premier AWS, Microsoft & Oracle partner3300+ strong, €350/£300m revenue business10+ years as a Great Place to Work in Ireland & UKBest Workplace for Women in the UK & Ireland by GPTWBest Workplace for Wellbeing in the UK by GPTWWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in youJob DescriptionWe are seeking a strategic AI Policy Lead with proven AI governance expertise and a strong foundation in either Service Design, Product Management, or Business Analysis to drive the global operationalisation of our client's newly released AI Policy. This is a unique hybrid role that combines deep AI policy knowledge with practical delivery capabilities across digital transformation projects.Role OverviewThis position is primarily focused on delivering AI governance transformation for a major client, requiring someone who understands AI ethics, governance frameworks, and regulatory compliance. You'll lead the definition and execution of AI policy implementation while leveraging your service design, product management, or business analysis background to ensure practical, user-centred delivery.The Ideal Candidate ProfileWe're looking for AI policy professionals with complementary delivery skills from one of these backgrounds:AI Policy specialists with Service Design experience - your systems thinking, stakeholder facilitation skills, and ability to map current/future states will be crucial for operationalising complex AI frameworks across global teamsAI Policy specialists with Product Management background - your experience in transformation programmes, managing complex backlogs, and cross-functional team leadership will drive successful policy implementationAI Policy specialists with Business Analysis experience - your analytical skills, process mapping expertise, and stakeholder management experience provide the perfect foundation for translating AI policy into practical operational frameworksWhy This Combination?AI policy implementation requires both technical policy knowledge and practical delivery expertise. You'll need to understand emerging AI regulations while being able to design services, manage complex programmes, or analyse business processes to make AI policy work in practice.Join our growing Digital, Data and Cloud practice to lead a transformational AI governance programme for one of our major clients. This role combines strategic AI policy expertise with hands-on programme delivery, requiring someone who can navigate complex stakeholder environments while building practical frameworks from the ground up.QualificationsAI Policy & Governance (Primary Focus - 70%)Design and lead a global programme to operationalise the client's AI Policy, translating principles into processes, guidance, assurance tools, and communicationsEstablish programme governance structures, ways of working, and delivery plans across internal and external contributorsDevelop a scalable library of policy guidance, practical tools, templates, and training content to support compliant and ethical AI useOversee creation of AI use case inventory and risk assessment frameworks, tailored to identify and manage high-risk AI applicationsBuild and lead a global AI community of practice to share learning and champion responsible AI adoptionCollaborate with legal, data, and regulatory teams to embed up-to-date AI regulations and compliance requirementsMonitor, report, and mitigate high-priority risks arising from AI use, delivering regular stakeholder updatesService Design/Product Management/Business Analysis (Supporting - 30%)Apply your SD/PM/BA expertise to ensure AI policy frameworks are user-centered and practically deliverableFacilitate workshops and stakeholder alignment sessions using your delivery discipline backgroundDesign service blueprints, user journeys, or process maps to support AI governance implementationSupport broader client delivery work using your core discipline expertise when not focused on AI policyEssential RequirementsStrong AI governance background - proven experience in AI ethics, responsible AI, or AI policy implementationUnderstanding of AI regulations - familiarity with frameworks like ISO/IEC 42001, NIST AI RMF, OECD AI Principles, EU AI ActDelivery discipline expertise - substantial experience in Service Design, Product Management, or Business AnalysisTransformation programme experience - track record designing and leading complex change programmesSenior stakeholder management - ability to influence and engage executive-level decision makersCommunication excellence - can translate complex AI concepts into practical guidance for diverse audiencesDesirable RequirementsExperience operationalising AI policies or ethics frameworks in large organisationsFamiliarity with AI development lifecycles, particularly generative AI applicationsPublic sector or highly regulated industry experienceProfessional certifications in AI ethics, data governance, or your delivery disciplineExperience with agile delivery methodologies and multidisciplinary team workingWhat We OfferThis role provides the opportunity to shape cutting-edge AI governance while developing your T-shaped skills across our digital delivery capabilities. We're committed to supporting your professional development across AI policy, service design, and product management disciplines.We're flexible on the specific delivery background - whether you're a Service Designer interested in AI governance, a Product Manager with AI policy experience, or a Business Analyst looking to specialise in AI ethics, we'd love to hear from you.Additional InformationWhy Version 1?At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.And many more exciting benefits… drop us a note to find out more.#Hybrid