Case Manager

We are currently recruiting for both permanent positions and 12-month fixed-term contracts as part of our ongoing recruitment campaign. We are particularly interested in candidates with previous investigative experience, including managing high caseloads, and who are either immediately available or able to start at short notice. Purpose and Main DutiesThis is a critical role within the Fitness to Practise team, where our Case Managers gather and assess information to ensure that the right regulatory action is taken to manage any risk to public protection. Our colleagues need to be empathetic and aware of our aim of being a compassionate regulator in all of our interactions. The role operates in a highly pressurised and fast paced, collaborative environment where individuals contribute to the team. However, Case Managers are also personally responsible for their own case work and for maintaining high standards of performance and professional practice, meeting challenging objectives around quantity, quality, timeliness, impact and customer service. Case Managers are expected to operate with minimal guidance and supervision, demonstrating a high degree of resilience and confidence in their work. As we receive high volumes of complaints, case managers are expected to demonstrate effective workload management skills and proportionate decision making. Some key primary duties and responsibilities include:Planning and investigating a varied caseload, effectively progressing cases through to the next stage of investigation in a timely fashion.Proactively progressing enquiries, ensuring all necessary information and evidence is obtained and made available for the Investigating Committee Panel in line with set service standards and key performance indicators.Working constructively with our external stakeholders to ensure that your cases are proactively progressed in line with our policies, guidance and processes.Accurately assessing the risk presented in fitness to practise cases and ensuring that high-risk cases are quickly identified, prioritised and progressed for an Interim Order in line with service standards and key performance indicators.Analysing information and making sound, evidence-based decisions on the progression or conclusion of cases, ensuring any changes in risk are quickly identified as the case progresses and develops. Location: Hybrid working with a mandatory attendance of 1-2 days weekly at our office in London Closing Date: 13:00pm - Friday 5th December 2025 Interview Dates: 16th, 17th & 18th December Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Please note due to the volume of applications we usually receive for this role, we reserve the right to close this vacancy earlier than the advertised closing date.We encourage all interested candidates to submit their applications as soon as possible to ensure consideration. All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications. HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role.If you would like to have a confidential discussion on how we can support you, please contact recruitment@hcpc-uk.org. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. .