Customer Service Consultant
1 week ago
Job Role: Customer Service ConsultantFunction: Mortgage Servicing, Customer Service OperationsContract type - 12 month fixed term contractLocation: Barnwood, Gloucester, can be fully remoteClosing date: 12 December 25Start Date: 09 February 26At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.How You’ll Make a DifferenceAs a Mortgage Servicing Customer Service Consultant you will be part of a telephone and administration-based team you’ll spend your time helping our existing mortgage customer’s with a variety of queries and to help them be Money Confident. You will be taking both inbound and outbound call's to ensure we meet our customer's needs. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation.Shifts are on a rotational basis between the hours of 8.30am – 7pm Monday to Friday. Full time working hours are 35 hour per week. Our head office site is Barnwood in Gloucester however these roles can be fully remote.What You’ll BringBy feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.You’ll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.What We Offer In ReturnWe’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)Variable Pay Award (5%/£1,200 on target) based on company performance.Fantastic company pension – TSB contributing up to 13%25 days holidays (plus bank holidays)Private HealthcareSelection ProcessYou will have a structured, competency-based interview with the Hiring Manager plus another member of the team remotely via Microsoft teams. Here are some of the questions you’ll be asked at interview:Motivation question – What motivates and energises you?Customer Focus – What does excellent customer service mean to you?Collaborative Working – What does effective team working mean to you?Inclusion Question – What does diversity, equality and inclusion mean to you? If this sounds right up your street, come and join our team. We make things happen Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
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