Cloud Support Engineer

2 days ago

United Kingdom Cloud Decisions Full time

Cloud Support Engineer (3rd Line & Senior Technical Escalations) Relocate to Grand Cayman

$70,000 (Cayman Dollars) - (£64,000 UK) BUT when you factor in the fact it's tax free, we're actually talking £90,000 UK Equivalent to see the same net earnings

Relocation Package + Excellent Benefits

Looking for a life-changing career opportunity?
Excited about earning a tax-free salary?
Cloud Decisions have partnered with one of the fastest-growing IT Managed Service Providers in the Grand Cayman Islands, and a Microsoft Partner of the Year Winner, as they scale their Professional Services Practice to support their ambitious growth plans.

If you're a Cloud Support Engineer specializing in 3rd line support and Senior Technical escalations, this could be the perfect opportunity for you

This is a customer-facing Cloud Support Engineer role, focusing on resolving 3rd line technical escalations and providing expert support for complex cloud and infrastructure issues. Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.

You have at least 3 years of experience in a customer-facing technical support role, working with enterprise organizations to troubleshoot, escalate, and resolve:

Microsoft 365 (M365):
Exchange Online, SharePoint Online, OneDrive for Business, Teams).
Microsoft Defender for Office 365, Compliance Center).
Microsoft Azure:
Azure Networking (e.g., Virtual Networks, Azure Firewall, VPN Gateway).
Azure Policy, Azure Monitor, Azure Security Center).

Azure Virtual Desktop (AVD):
Server and Storage Infrastructure Skills:
Server Infrastructure:
Proficiency in managing Windows Server and Linux environments.
Server clustering and high availability solutions.
Salary, benefits and relocation support

Bonus - Additional performance related bonuses (Tax Free)
Pension (5%)
Private Medical
Free Personal Phone, TV Contract, Broadband
Holidays

Relocation Support...
Funded Accommodation for first month while you find a place to live.
Car hire for first month
Return Flight (as a safety net or to use to get back to see family)
Work Permit

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