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Cloud Support Engineer

3 months ago

United Kingdom Cloud Decisions Full time

Cloud Support Engineer (3rd Line & Senior Technical Escalations)

Relocate to Grand Cayman

Up to £55,000 (Tax-Free)

Relocation Package + Excellent Benefits


🌍 Looking for a life-changing career opportunity?

🌴 Fancy living in a Caribbean paradise?

💰 Excited about earning a tax-free salary?

🛜 Passionate about delivering Cloud + Infrastructure solutions?


Cloud Decisions have partnered with one of the fastest-growing IT Managed Service Providers in the Grand Cayman Islands, and a Microsoft Partner of the Year Winner, as they scale their Professional Services Practice to support their ambitious growth plans.


If you're a Cloud Support Engineer specializing in 3rd line support and Senior Technical escalations, this could be the perfect opportunity for you


The Role:

This is a customer-facing Cloud Support Engineer role, focusing on resolving 3rd line technical escalations and providing expert support for complex cloud and infrastructure issues. You will use your knowledge of enterprise cloud and infrastructure solutions to address and troubleshoot critical customer challenges, ensuring timely resolution.


Key Responsibilities:

  • Act as the final escalation point for 3rd line technical issues in cloud and infrastructure environments.
  • Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
  • Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
  • Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.


Your Expertise:

You have at least 3 years of experience in a customer-facing technical support role, working with enterprise organizations to troubleshoot, escalate, and resolve:


Cloud Infrastructure Skills:


Microsoft Azure:

  • Proficiency in managing Azure services (e.g., VMs, Azure AD, Azure Backup).
  • Azure Networking (e.g., Virtual Networks, Azure Firewall, VPN Gateway).
  • Azure Storage solutions (e.g., Blob Storage, Azure Files, Disk Storage).
  • Azure Governance and management tools (e.g., Azure Policy, Azure Monitor, Azure Security Center).


Microsoft 365 (M365):

  • Management of M365 services (e.g., Exchange Online, SharePoint Online, OneDrive for Business, Teams).
  • Security and compliance in M365 (e.g., Microsoft Defender for Office 365, Compliance Center).
  • Integration of M365 with on-premises infrastructure.


Azure Virtual Desktop (AVD):

  • Management of AVD environments.
  • User profile management and optimization (e.g., FSLogix).
  • AVD security and compliance best practices.


Server and Storage Infrastructure Skills:

Server Infrastructure:

  • Proficiency in managing Windows Server and Linux environments.
  • Virtualization technologies (e.g., Hyper-V, VMware vSphere).
  • Active Directory design and management.
  • Server clustering and high availability solutions.

The cherry on top.... Salary, benefits and relocation support


Sounds like a great opportunity right But is it doable I hear you ask, the answer... totally


Package...

Salary - Up to £55,000 (Paid in $)

Bonus - Additional performance related bonuses (Tax Free)

Pension (5%)

Private Medical

Free Personal Phone, TV Contract, Broadband

Holidays


Relocation Support...

Up to £25,000

Funded Accommodation for first month while you find a place to live.

Car hire for first month

Return Flight (as a safety net or to use to get back to see family)

Work Permit


Ready to make the leap to paradise? This could be the life-changing opportunity you've been waiting for