Outbound Sales Executive

1 month ago

Knutsford, United Kingdom Progresso Search Full time
Job Description

Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.


Hours: (BASED IN THE NICE NEW OFFICE IN KNUTSFORD)

  • Usually - Monday to Friday 09:00 – 17:00
  • One week in every 5 weeks you would do : Mon – Thurs 12 – 8pm, Fri 10 – 6pm
  • Saturdays – to work 1 sat every 3 weeks in return for a day in lieu or the extra money.


Summary Duties and Responsibilities of Role:

  • To make outbound calls to customers who have recently enquired through various marketing channels.
  • Achieve department sales conversion targets whilst delivering excellent customer service.
  • Sale calls to be made in line with the Company’s process and FCA regulations.


Key Skills Required:

  • Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
  • Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
  • Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
  • IT Skills?- computer literacy and knowledge of MS Office.
  • Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.


Personal Capabilities

Proven Track record of:

  • Telephone sales experience (preferred minimum of 1 year)
  • Success within a target driven environment
  • Delivering excellent Customer Service
  • Working in accordance with detailed procedures
  • Flexible approach with ability to adapt quickly to meet business needs

Personal Attributes:

  • Excellent interpersonal, communication and listening skills at all levels
  • Able to demonstrate empathy, sensitivity, kindness and patience
  • Resilient with a real desire for success and helping others
  • Can-do attitude, self-motivated
  • High level attention to detail and accuracy

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