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Senior Information Technology Support Engineer

1 month ago

Windsor, United Kingdom Hays Full time

Senior IT Technician

Windsor

On-Site (re-considered post probation)

Up to £55,000 + 10% Car Allowance

We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and able to develop technical operations.

Job Summary

The Senior IT Support Engineer is responsible for leading the support functions for our client’s IT department. They will demonstrate good leadership qualities and provide training on how to access and utilise technology. They will assist in the IT procurement and department budget reporting, as well as focused on operational improvement for wider IT team. The candidate will be someone who is technical, comfortable with providing hands-on support for complex technical issues, while also being able to oversee technical functions. Reporting to the Head of IT.

Key duties and responsibilities

• Manage day-to-day functions of the IT Service Desk and IT Support team

• Prepare monthly Helpdesk and Departmental reports for the Head of IT to review

• Handle business-critical IT tasks and projects

• Lead the IT preparation and deployment of hardware and software into new sites

• Lead on the design and implementation of SharePoint migrations

• Maintain device and software asset inventory at Head Office and Home level

• Research and evaluate potential technologies, hardware, and software

• Research and evaluate potential technical threats and exploits that may impact the business

• Be responsible for leading and managing the Helpdesk Team, providing guidance, support and coaching to team members.

Specific Duties

• Optimise, maintain and manage the technology environment and network in a manner that delivers high efficiency along with the required resilience

• Develop and maintain IT processes and department knowledge base articles

• Leading the team: your leadership will inspire the team to deliver high-quality support services and foster a positive and collaborative work environment.

• Ensure that the IT department processes and actions meet the hotelier experience expected by the Head of IT

• Issue escalation and communication: You will act as a single point of escalation on any major reported issues, taking ownership and ensuring regular and professional communication with impacted users. This includes providing regular updates on progress and managing expectations to the appropriate SMT member.

• Standardise software, equipment, and processes across the company and where possible use automation to improve IT processes.

• Understand General Data Protection Regulation (GDPR) principles and ensure these are incorporated into the framework of IT policies and procedures

• Prepare and maintain a complete hardware asset list, and carry out periodic audits

• Periodically prepare a complete software license allocation for financial purposes as required by the Head of IT

• Prepare and present weekly ticket log activity

• Prepare and present progress reports on Team and Departmental projects

• Identify security threats, and formulate strategies and methods to mitigate those threats

• Develop and maintain procedures for data backups

• Implement and test disaster recovery procedures on a regular basis and fully understand the business continuity plan and disaster recovery plan

Additional Responsibilities

• Responsible for network design and implementation

• Leading the hardware implementation at the Home

• Lead the IT Team in network and hardware kit-out during Home opening and communicate with the appropriate Head of Departments

If you are interested in applying for this position, please send your latest CV by clicking apply. We are focused on those who have demonstrated experience and ability with leading IT operations, while also being an active and hands-on member of technical set-ups.