Senior Knowledge Manager, Digital

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,500 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC). For more information, visit

Oliver Wyman is now looking to recruit a Senior Knowledge Manager to support our Digital Practice

This is a hybrid role that requires 60% working from our London Baker Street office.

Oliver Wyman’s Digital Practice

Oliver Wyman partners with clients to deliver breakthrough outcomes for their toughest digital challenges. We blend the power of digital with deep industry expertise to tackle disruption and create impact. By building strong capabilities and culture, we accelerate and embed digital transformation.

Our people co-create and grow customer-focused solutions that win. We modernize technology and harness value from data and analytics. We build resilience so our clients are ready for tomorrow’s risks and optimize operations for the future. Above all, we work collaboratively with our clients’ leaders, employees, stakeholders, and customers to jointly define, design, and achieve lasting results.

The Knowledge Management team at Oliver Wyman are an integral business function, embedded in the Industries, Capabilities and Platforms at Oliver Wyman, ensuring we harness the best of our expertise as a firm globally. We play a key role in the practice area content and ways of working.

The Role

As a Senior Knowledge Manager for the Digital Practice at Oliver Wyman, you will be responsible for setting the Knowledge Management strategy in collaboration with KM and Practice leaders and executing best in-class knowledge management initiatives and processes to achieve it.

You will take a key role with cross-practice collaboration across the knowledge management team ensuring a seamless flow of information globally. You will proactively manage the synthesis and codification of our Intellectual Capital and act as the lynchpin, connecting people to the experts, expertise, and insights efficiently.

You will manage the capture, classification, storage, and dissemination of the Oliver Wyman Digital knowledge base and will work on ensuring our knowledge platform is kept well maintained, strategically looking for ways to increase usage and footfall.In addition, you will proactively manage the content landscape within Digital, assessing content gaps and hot topics.

Importantly, you will be a key point of contact for the Digital team as they work look to identify leading Oliver Wyman experts and credentials in support of business development activities.You will proactively disseminate Oliver Wyman Intellectual Capital in support of client relationship building activities, attending practice calls and events, to identify knowledge sharing opportunities

This role reports directly to the Head of Knowledge Management for Europe and IMEA, based in London. You will have direct management responsibility for the full-time Digital Senior Knowledge Analyst, based in Warsaw and will also work collaboratively with our Digital Knowledge Management team in the Americas.

This position will be based in the UK, but the role has both global and local dimensions and responsibilities.

Key responsibilities will include:

• In collaboration with Digital leadership team and Digital KM team, setting the KM Strategy and Annual Plan for the European and IMEA regions and leading the execution of key initiatives
• Managing stakeholder relations with Digital Practice leadership, and engaging Digital SMEs
• Overseeing standard processes for end-of-project knowledge capture and conducting proactive outreach to source other key content
• Leading the curation of Digital content on Oliver Wyman’s global knowledge platform and wikis to ensure content is relevant, recent and accessible
• Driving awareness and usage of Digital content through training, newsletters, and individual stakeholder meetings
• Managing the Digital Knowledge Analyst based in Warsaw and providing mentoring and oversight to other junior KM team members as needed
• Providing on-demand KM support to identify relevant content, credentials, and expertise for consulting teams; tracking trends and identifying knowledge needs through these activities
• Providing dedicated KM support to key Digital commercial platforms – including updating SharePoint sites, developing newsletters, and proactively creating/curating content for business development efforts.

What we would love to see from you…

• You’ll have at least 5 years’ experience in knowledge management, research or business development, ideally within a professional services firm and at least 2 years’ experience managing and mentoring people
• Proactive client service mindset, and ability to tailor support to diverse internal clients
• You’ll be a Digital/technology enthusiast - expresses intellectual curiosity in topics pertinent to our Digital clients (including technology strategies, digital products, data and artificial intelligence); experience in one or more areas is ideal
• The ability to be self-led and proactive; takes initiative to identify knowledge needs and design/execute KM initiatives to meet those needs
• Experience in managing and organizing large volumes of content and data
• Strong stakeholder management skills
• Strong written and verbal communication skills
• The ability to multitask, prioritize responsibilities, and adapt to changes in client and industry needs
• Good working knowledge of Microsoft Office suite (especially Excel, PPT, Outlook, Teams, SharePoint as an advantage)

Why join us at Oliver Wyman?

What Oliver Wyman offers you:

• A global collaborative team environment
• OW offers a competitive salary and a comprehensive benefits package
• The opportunity for career growth and professional development
• A stimulating working environment that allows you to challenge your boundaries and have an impact on the success of our clients
• A firm culture that supports openness and recognizes the importance of work-life balance

We’re serious about making OW a rewarding, progressive, enjoyable and balanced place to work:

• We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
• Straightforward, open, respectful interaction - we value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
• We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity
• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business.
• We provide the ability to take career breaks for personal or family reasons and we fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

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