Trainee Accounts Co-Ordinator

Let’s shape the future of British manufacturing togetherWhy Choose Bridgnorth AluminiumBridgnorth Aluminium is an aluminium rolling company with a strong commitment to excellence in manufacturing high quality products. We believe in building the future together. At Bridgnorth Aluminium, your skills, ideas, and passion will help us drive innovation and deliver excellence across the industry.We are seeking a detail-oriented and customer-focused individual to support our busy sales department. This role is essential in helping us provide outstanding service to our clients and in ensuring smooth, efficient operations within our team.Responsibilities:

• Account co-ordination of all nominated customer accounts, including administrative duties.
• Initiating and improving the Company’s relationship with customers in a proactive manner, offering the best service.
• Co-ordinating timely and effective responses to key issues; liaising with Manufacturing, Technical, Planning and other departments as necessary.
• Advising customers and Management of any adverse performance or delivery issues, making sure that customer priorities are passed on and followed up.
• Building trusting and professional relationships with customers, by written and spoken word, including face-to-face contact where necessary.
• Vetting and accepting customer orders in accordance with sales agreements, technical specifications and agreed product mix, including order entry and order confirmation.
• Pricing of orders according to contractual terms and customer instructions, including logging of LME instructions, prices, volumes and delivery periods, and matching LME positions to invoiced sales.
• Working with the Shipping team to ensure packed material is planned for timely despatch, and invoices are released in a timely manner.
• Providing and entering forecast demand data required by the Planning Department regularly and in a timely manner.
• Maintaining strong, professional and effective relationships with Operational, Planning, Technical and Finance teams.
• Providing strong support to the Key Accounts Manager as well as the Sales Managers in daily job function and customer contact.
• Ensuring all Sales Contracts are well recorded and audible, liaising with Sales Managers accordingly.
• Commitment to the continuous improvement of processes within the workplace and the workplace environment.

Requirements: Essential

• Ability to problem-solve and to apply this to customer issues.
• Good analytical skills with the ability to interpret data and draw relevant conclusions.
• Must be computer literate with demonstrable experience using Microsoft Excel, Word, Outlook and ideally company business systems.
• Must be highly numerate and literate with the requisite GCSEs A-C or demonstrable skill level.
• Good oral and written communication skills
• A flexible approach with the ability to prioritise and work under own initiative.
• The ability to work well in a team environment, building positive and trusting relationships.
• A high level of interpersonal skills to communicate effectively with people at all levels within the business and externally.

Desirable

• The ability to speak German, Spanish, Italian or French.
• Relevant and strong previous experience within a manufacturing supply chain.
• Hold a UK driving license.

Working Hours: Monday to Friday 36.25 hour week - FlexitimeBenefits Package: Annual Bonus, Pension matched up to 7%, 4 x Annual Salary Life Assurance, Health Cash Plan, Cycle to Work, Technology & Car scheme, Employee Assistant Programme

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