IT Service Desk Systems Engineer

2 weeks ago

Salford, United Kingdom Candour Solutions Full time
IT Systems Engineer Salford
£50-£55,000

Key Responsibilities:

Server Administration and Maintenance:
- Manage and maintain servers to ensure optimal performance and reliability.
- Perform regular system updates, patches, and security configurations.
- Monitor server health and respond to alerts promptly.

Technical Support:
- Flexible approach in providing 1st, 2nd, and 3rd line support to resolve technical issues.
- Assist users with troubleshooting hardware, software, and network problems.
- Document and track support requests and resolutions.

SQL Server Management:
- Build and troubleshoot SQL Server queries.
- Perform SQL Server reporting to support data analysis and decision-making.
- Optimize database performance and manage database security.

Backup Management:
- Implement and manage backup solutions using VEEAM.
- Regularly test backup and recovery procedures to ensure data integrity.
- Ensure compliance with backup policies and procedures.

Lexis Nexis VisualFiles:
- Administer and support Lexis Nexis VisualFiles.
- Customize workflows and troubleshoot issues within the system. (not an outright requirement)

Qualifications:

Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Experience:
- Minimum (number) years of experience in IT systems engineering or a related role.
- Proven experience with server administration, technical support, and backup management.

Skills:
- Proficiency in server administration and maintenance.
- Strong knowledge of VEEAM and backup management practices.
- Experience with Lexis Nexis VisualFiles and SQL Server.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.

Attributes:

Proactive Thinking:
- Ability to anticipate and address potential issues before they become problems.

Can-Do Attitude:
- Positive attitude and willingness to take on challenges and get things done.

Detail-Oriented:
- Meticulous attention to detail in all tasks and responsibilities.

Team Collaboration:
- Ability to work effectively within a team and support colleagues as needed.

Other Requirements:

Certifications:
- Relevant certifications such as Microsoft Certified: Azure Administrator, VEEAM Certified Engineer, or equivalent.

Availability:
- Ability to work flexible hours and respond to emergencies outside of regular working hours

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