IT Service Desk Analyst

2 days ago


Salford, United Kingdom Stelvio Group Full time

IT Service Desk Analyst (Contract)

Duration is 3 months initially (Likely to extend)

Circa £150pd Inside IR35

Bolton (On-site)

"We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users.

The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team.

You will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users."

Key Responsibilities:

Technical Support - Provide first-line technical support to end-users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner.

Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level agreements (SLAs).

Requests & Starter / Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot.

Customer Service - Deliver excellent customer service by actively listening to users and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies.

Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution.

Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary.

Problem Management - Monitor and report on recurring issues to help identify root causes and prevent future incidents. Contribute to the development of proactive solutions to common problems.

Technical, Training and Skill Levels:

  • Strong interpersonal and communication skills.
  • Patience and the ability to remain calm under pressure.
  • Analytical and problem-solving mindset.
  • Willingness to learn and adapt to new technologies.
  • Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools.


  • Salford, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract)Duration is 3 months initially (Likely to extend)Circa £150pd Inside IR35Bolton (On-site)"We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users.The ideal candidate will proactively log and resolve issues and...


  • Salford, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract)Duration is 3 months initially (Likely to extend)Circa £150pd Inside IR35Bolton (On-site)"We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users.The ideal candidate will proactively log and resolve issues and...


  • Salford, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract) Duration is 3 months initially (Likely to extend) Circa £150pd Inside IR35 Bolton (On-site) "We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users. The ideal candidate will proactively log and resolve...


  • Salford, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract)Duration is 3 months initially (Likely to extend)Circa £150pd Inside IR35Bolton (On-site)"We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users.The ideal candidate will proactively log and resolve issues and...


  • Salford, Greater Manchester, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract) Duration is 3 months initially (Likely to extend) Circa £150pd Inside IR35 Bolton (On-site)"We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users. The ideal candidate will proactively log and resolve...


  • Salford, Greater Manchester, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract) Duration is 3 months initially (Likely to extend) Circa £150pd Inside IR35 Bolton (On-site)"We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users. The ideal candidate will proactively log and resolve...

  • Service Desk Analyst

    3 weeks ago


    Salford, United Kingdom CV-Library Full time

    The Union of Shop, Distributive and Allied Workers is one of the UK’s largest trade unions. A vacancy exists for a Service Desk Analyst based at the Union’s Head Office. What we Offer: * Flexitime * 34 hours week * Defined contribution pension. * Generous holiday entitlement – 24 days rising to 32 days plus bank and customary...


  • Salford, United Kingdom USDAW Full time

    The Union of Shop, Distributive and Allied Workers is one of the UK’s largest trade unions.A vacancy exists for a Service Desk Analyst based at the Union’s Head Office.What we Offer: * Flexitime * 34 hours week * Defined contribution pension. * Generous holiday entitlement – 24 days rising to 32 days plus bank and customary holidays (pro-rata to...

  • 1st Line Support

    11 hours ago


    Salford, Greater Manchester, United Kingdom Stelvio Group Full time

    IT Service Desk Analyst (Contract) Duration is 3 months initially (Likely to extend) We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users. With a focus on delivering exceptional customer service, you will uphold our company Service Level...


  • Salford, United Kingdom LIMA Networks LTD Full time

    From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA’s partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it’s made us a trusted provider to UK organisations across the public and private sectors. We are recruiting for a **Service...

  • Service Desk Scheduler

    5 months ago


    Salford, United Kingdom Thermatic Technical FM Full time

    **Service Desk Scheduler - Head Office, Salford, Manchester** We are looking for a **Service Desk Scheduler** to join the Technical Services Centre at Thermatic Technical FM. Known internally as a TSC Coordinator, this role will support the effective, efficient, and safe utilisation of our mobile engineers by coordinating, managing, and being accountable...


  • Salford, United Kingdom LIMA Full time

    M50 1DR Managed Services Full time Permanent - From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA’s partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it’s made us a trusted provider to UK organisations across the public and...


  • Salford, United Kingdom KYRON BAX Full time

    **Job Title: Front Desk Receptionist** **Company: KYRON BAX** **Location: Manchester** **About Us**: KYRON BAX is a reputable company specializing in the repair of watches, clocks, and jewelry. With a commitment to excellence and precision, we take pride in restoring valuable timepieces and cherished pieces of jewelry to their former glory. We are seeking...


  • Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Job Title: Sales Desk AdministratorAbout the Role:Marlowe Fire & Security is seeking a skilled Sales Desk Administrator to provide excellent customer service and support to our regional customers.Key Responsibilities:• Raise quotes for small sales orders and ensure follow-up calls are made to customers.• Minimise customer attrition through the...

  • Front Desk Ambassador

    4 weeks ago


    Salford, Salford, United Kingdom The Lowry Hotel Full time

    Role OverviewAn exciting opportunity has arisen at The Lowry Hotel for a Front Desk Ambassador to join our dynamic Front of House team. As an Ambassador, you will be the first point of contact for guests and play a key role in ensuring their stay is memorable and exceptional.Key ResponsibilitiesReceive, register and room guests on arrival, ensuring a warm...

  • Service Support Lead

    6 months ago


    Salford, United Kingdom Wavenet Full time

    Wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a...


  • Salford, Salford, United Kingdom LIMA Networks LTD Full time

    LIMA Networks LTD is seeking a highly skilled Customer Service Technician to join their dynamic Service Desk team. The successful candidate will have a strong foundation in Microsoft technologies and be able to troubleshoot, manage, and resolve End User Support queries in line with agreed SLAs.Key Responsibilities:Respond to customer inquiries via telephone...

  • IT Support Analyst

    4 weeks ago


    Salford, United Kingdom Hays Full time

    Following a significant digital transformation, we are seeking to recruit two IT Systems Support Analysts/User Support Analysts to join our growing team initially on a 12 month fixed term contract. In an organisation that sees every day as an opportunity to make a difference to peoples' lives, these roles will be pivotal to ensuring our key systems support...

  • IT Support Analyst

    3 weeks ago


    Salford, United Kingdom Hays Full time

    Following a significant digital transformation, we are seeking to recruit two IT Systems Support Analysts/User Support Analysts to join our growing team initially on a 12 month fixed term contract. In an organisation that sees every day as an opportunity to make a difference to peoples' lives, these roles will be pivotal to ensuring our key systems...

  • IT Support Analyst

    1 month ago


    Salford, United Kingdom Hays Full time

    Following a significant digital transformation, we are seeking to recruit two IT Systems Support Analysts/User Support Analysts to join our growing team initially on a 12 month fixed term contract. In an organisation that sees every day as an opportunity to make a difference to peoples' lives, these roles will be pivotal to ensuring our key systems support...