Regional Retail Operation Manager

4 weeks ago

London, United Kingdom POP MART Full time
Job Description

Regional Retail Operation Manager

We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?


We are looking for you in UK


The role of the Regional Retail Operation Manager is to provide business insight and on the ground support to Retail, seek out areas for improvements and insight to enhance business efficiency and effectiveness in EUK&ANZ region. The position requires to take an active role in building and maintaining key internal relationships, continually assess, analyse and improve all operational aspects and provide business insight. Working Closely with global retail operation team to successfully implement project or system to the market. High level of professionalism in all round of communication, reflecting company standards, contributing to efficiencies and implementing new processes are expected.



Key Responsibilities:


1.Business Analysis & Sales forecasting :

Work with individual functions to determine necessary information and develop automated reports to ensure that information is easily accessible.

Prepare internal and market analysis to highlight opportunities and provide insight to make business decision.

Closely work with Retail Head and RBM (Retail Business Manager) to determine top line growth target, monthly store target and KPI to drive the business forward to the company goals.

Guide and coach Store Managers to review and analyse monthly P&L statements to identify and implement strategies to manage controllable expenses and drive profitability.



2.Retail Communications and Support

Be the “centre of communication and key support” between retail team, office team and global team to ensure effective communication and all retail related initiatives.

Be responsible for the adherence of Retail to the Global operational guidelines and roll out to Retail any new technologies, policies and procedures developed by Global Retail Team

Troubleshoot Retail operation problems with relevant division e.g. IT, Finance etc and administrative support for the retail team in a timely and effective manner.

Provide regular on the ground support to have better understanding of the business

Global operations projects landing


3.Inventory Management

In coordination with SCM, support stores in managing current and out of stock levels to meet business needs.

Coordinate regular cycle counts and biannual stocktakes in all retail stores.

Ensure all Order Calculators are submitted on time from stores and approve.

Assist in allocating and managing dispatch of campaign materials and associated items


4.Continuous Improvement

Provide continuous analysis on retail performance as well as current processes and systems and their performance .

Strategic plan for sales improvement including Incentive plan - Make relevant suggestions for improvement.

Collaborate with the relevant parties to implement and spearhead any process improvements.

Work on relevant projects as and when the need arises.



Qualifications:

1.Above Bachelor’s degree

2.7 years of experience in retail operation with at least 3 years in managerial role

3.Candidates from Arts/Toys/Entertainment preferred

4.Strong analytic skills in understanding the business and provide relevant business insight.

Experience with retail scheduling and inventory systems as well as retail policies and processes.

5.Exceptional communication skills in building strong connection with different stakeholders.

6.Ability to proactively present and escalate ideas, suggestions and problems.

7.Hands-on, practical problem solving and ability to complete tasks within set timeframes.

8.Experience or strong mind-set for working in a dynamic and fast changing environment.

9.Experience with retail scheduling and inventory systems as well as retail policies and processes.

10.Strong MS office skill is a must


It's all about PEOPLE

We love to nurture and grow our talents Training will accompany you throughout your journey. You will participate in training events, classroom lessons, and customized modules to strengthen your technical and managerial skills Personalized career paths for all our employees: you will have the opportunity to set personal career goals and receive the necessary support to achieve them.

POP MART Attitude

We believe in "Winning Together," so you will be responsible for creating a team spirit that provides an exceptional in-store experience Our keywords are: welcome, knowledge, and conclusion. We want to provide unique journeys to our customers, making them feel pampered, listened to, and advised optimally, optimizing brand loyalty.

POP MART has:

Nearly 500 stores worldwide

Nearly 2,000 ROBOSHOPs worldwide

Nearly 500+ distributors worldwide

Theme Park - POP Land in Beijing

Themed Shows

Toy Show (PTS)

Art Gallery

...

Do you want to join us? The program includes: Training, Challenges, Continuous growth opportunities. The adventure begins now: Come POP the world with us

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