3rd Line support/Windows Server engineer
4 hours ago
Lorien Global are working in partnership with a company who're adding a new position into their technical support division, as such we have multiple 3rd Line Support Engineer vacancies to help them grow the team based in central Manchester.
Working closely with the Digital Solutions Manager and the wider Service Delivery Team you'll need to ensure streamlined support of the online systems across the varied business estate. Taking triaged tickets from the Service Desk then with thorough troubleshooting of the fault will identify to cause and provide a fix. An excellent benefit to this role is that you get access to a wide range of technologies, giving you chance to learn new skills and you get access to progression opportunities within the business.
Good understanding of monitoring tools and software (Instana, Splunk, Solarwinds, Prometheus, Grafana)
Knowledge of both Windows and Linux troubleshooting
Experience in an ITIL environment
Understanding of website hosting (DNS, Certifications, basic networking, etc.)
Some knowledge of AWS would be helpful but not essential
Company bonus scheme
~ Hybrid working (Two days per week in the office)
~ Flexible start/end times
~25 days annual leave plus bank holidays
We're looking to hire these roles ASAP, as such interviews will be taking place over the coming weeks.
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