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2/3rd Line Support Engineer

1 month ago

Manchester, United Kingdom Michael Page International Full time

The 2/3rd Line Support Engineer will provide vital technology assistance and problem-solving capabilities within the Not For Profit space. The role is based in Manchester, where the professional will be an essential part of the Technology department, ensuring smooth operations and system functionality.

Client Details

Our client is one of the UK's largest Not For Profit organisations, employing over 2,000+ individuals across various locations nationwide. They have a significant presence in Manchester and are committed to delivering excellent customer support and providing high-quality services, with a strong focus on the development of the community.

Description

Key Responsibilities:

  • Deliver top-tier operational and technical support for custom applications and systems, ensuring excellent customer service aligned with company values.
  • Efficiently troubleshoot and resolve incidents and service requests in a fast-moving, ITIL-compliant environment.
  • Ensure seamless service delivery across nationwide locations, offering support wherever needed.
  • Serve as a subject matter expert and escalation point for complex technical challenges.
  • Play a key role in fostering a DevOps culture, with a focus on collaboration, quick response times, and business value creation in daily operations.
  • Consistently meet or surpass performance goals.

Technical Expertise:

  • Support and enhance core technologies such as Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), ensuring systems are up-to-date and running efficiently.
  • Provide telephony system support, including mobile devices (MDM) and VOIP (soft telephony).
  • Apply foundational knowledge of Wi-Fi and networking concepts to assist in troubleshooting and resolving issues.
  • Maintain comprehensive documentation practices.

Profile

A successful 2/3rd Line Support Engineer should have:

  • Strong foundational knowledge of ITIL principles.
  • Hands-on technical expertise with the ability to address and resolve complex issues.
  • Excellent communication and interpersonal skills, with a talent for persuading and influencing stakeholders.
  • Experience Upholding service management standards to ensure the consistent delivery of high-quality IT services.
  • Knowledge of the technical stack: Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), MDM and VOIP

Job Offer

  • A competitive salary with a range of £30,000 to £35,000 per annum.
  • Generous holiday leave policy.
  • Opportunities for professional development and growth.
  • This is an Onsite role.
  • An inclusive and supportive company culture.

This is a fantastic opportunity for an 2/3rd Line Support Engineer to grow their career within a reputable Not For Profit organisation in Manchester. We encourage all eligible candidates to apply