3rd Line Support Engineer

2 days ago

Manchester, United Kingdom Distrelec Ltd Full time

Do you have a background in supporting Infrastructure technology - Windows Server, AD, Exchange, Office 365, Azure and VMWare?

Are you a 3rd Line Support Engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, resolve tickets to conclusion?

Do you have a broad technical skillset but looking to be re-trained in new technologies and looking for a new challenge?

Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies?

**About Distrelec**

Distrelec is one of Europe’s leading technical components distributors. Founded over 40 years ago in Switzerland. Constant growth over recent years has made the Distrelec Group a leading online and catalogue distributor for electronics, automation, and measurementtechnology as well as for IT and accessories. We are represented by subsidiaries in more than 13 countries and supply our customers throughout Europe quickly and reliably.

Over the last two years, we’ve rapidly digitised the business and developed our in-house development, test, delivery, product and user-centered design teams, adopted new and elevated existing ways of working, and embraced a product focused mentality.

**The 3rd Line Support Engineer position involves**:
The 3rd Line Support Engineer role will work as part of a team to deliver effective solutions to escalated technical issues and a high level of technical expertise to the business. This position involves delivering new technical solutions ensuring effectiveworking across the full range of services provided by the business that can’t be resolved by 1st and 2nd Line teams.

The 3rd Line Support Engineer will work with technologies such as, VMWare, Exchange, AD, Windows Server, Cloud, Veeam, Imperva, Office 365 etc. The position is involved in investigating problems; identifying and providing root cause analysis within the specificSLA, ensuring a high first-rate response target is achieved and proactively updating the customer through to conclusion.

**Day to day, the 3rd Line Support Engineer will**:

- Support multi-site technical environments including Backups, Microsoft, VMWare, Exchange, AD, Office 365, Azure, AWS
- Take ownership of escalated issues as 3rd line support and resolving any queries within SLA
- Provide root cause analysis and resolution of configuration and deployment issues,
- Keep customers updated throughout the process up to closure of the ticket
- Ensure all parties are kept informed when action impacts other teams

**We require the 3rd Line Support Engineer to have**:

- A good technical background with solid experience of VMWare, MS Exchange, AD, Azure, Office 365, Windows Server
- An understanding of the full web technology stack (network, TCP/IP, DNS, routing, HTTP/S)
- A broad technical skillset and be keen learn new technologies including working with Cloud technology
- A strong customer service ethos and passion for resolving queries to a high stand within SLA’s.
- Some exposure to most of the following technologies:

- Desktop Applications including Exchange, AD, Windows Server
- Unix/Linux
- VMWare
- Office 365
- Backup software - (Veeam is ideal)
- Storage replication and multi-site storage deployments
- Azure
- AWS
- ATP

If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impactwith their technical environment.

**Most importantly, we offer**:

- Remote, hybrid working with two days in our unique Manchester City Centre office
- Flexible working hours with the option to work from home on days that suit you best
- Competitive salary starting at £35,000 min. and flexible dependant on experience
- Minimum 25 days holiday plus bank holidays
- Personal development plans and tailored career paths
- Great office environment with a pool table and games room, free tea, Nespresso coffee and fresh fruit
- Company paid benefits including private medical insurance, life assurance, income protection, pension, and more
- Access to medical support services such as online GP appointments, medical second opinions and mental health support, and a 24/7 helpline providing support on issues such as health, money and work.
- Optional benefits include cycle to work scheme, restaurant card, gym discounts, online learning, shopping discounts, savings on everyday healthcare expenses (dentist, opticians, prescriptions), etc.

**Diversity and Inclusion**

To be engaged, you must feel included and valued. We strive to build and nurture an inclusive culture that encourages, supports and celebrates the diverse voices of our people. We offer a range of family friendly, inclusive employment policies and practices,flexible working arrangements, employee engagement forums and office facilities and services to support employees from different backgrounds. We truly believe that diversity and inclusion fuels our innovation and connects us closer to our customer and thecommunities we serve.

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