Software Support Administrator

2 weeks ago

Elsworth, United Kingdom S2 Partnership Full time
Job Description

Our Company


Join the S2 Partnership to be part of a highly successful business that delivers market-leading consultancy and software services within the commercial real-estate sector.


Job Brief


You will be working as part of our Software Operations Team, actively engaging in skilled technical support relating to our market-leading, property management solution (RiskWise).


Communication skills will be paramount, since your role will see you speaking directly with clients, both internal and external, to identify, analyse, and solve problems to facilitate a more holistic relationship with the software we provide.


Your role will also involve supporting our wider Software Development Team, co-ordinating and completing tasks alongside the wider team - providing you with the opportunity to embark upon a rewarding and varied career within an ambitious, Agile Development Team supported by a highly successful and growing business with a stellar reputation for quality of service.


This role is offered on a full-time basis (i.e. 5 days per week), and will be based out of our Elsworth office, where we actively embrace and support hybrid working.


Key Responsibilities


  • Technical client support, using our Zendesk support suite and Atlassian’s JIRA Issue Tracking software
  • Facilitating, liaising with, and completing technical tasks alongside the Software Operations Team
  • Client data maintenance and administration


Requirements

  • Excellent communication skills
  • A customer-focused attitude
  • A desire to learn, with a strong, positive, work ethic
  • Experience with general computer software including Microsoft Office.
  • Helpdesk experience


Why choose us?


With S2, you'll be able to develop your skills surrounded by industry experts, who will be on hand to help advise, support, and encourage your ongoing development. Our team have always been our most valued asset, and employee well-being is extremely important to us. As such, we’re committed to fostering an inclusive, diverse working environment, and a culture our team members are proud of.


In return for commitment, positivity, and enthusiasm, we offer an attractive remuneration and benefits package including a highly competitive salary, 34 days’ annual holiday (inclusive of bank holidays), a profit-based bonus scheme, medical insurance (including existing condition cover, routine and GP referred services, dental and optical cover), pension fund contributions, group life insurance, and an employee perks platform.

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