Customer Support Administrator

6 months ago

Elsworth Cambridgeshire, United Kingdom S2 Partnership Full time

*Please note, that this opportunity is NOT open to recruiters.

Our Company

Join the S2 Partnership to be part of a highly successful business that delivers market-leading consultancy and software services within the commercial real-estate sector.

The Opportunity

You will be working as part of our Client Support Team, actively engaging in service desk support relating to our market-leading, property management solution (RiskWise). Communication skills will be paramount, since your role will see you routinely represent our company through regular telephone and email conversations with an array of long-term clients.

Your role also involves supporting our wider Business Development Team, with general administrative support, providing you with the opportunity to embark upon a rewarding and varied career within a highly successful and growing business.

The role can be on the basis of full or part-time i.e. 3 or 4 days per week and will be based from our office - with flexible working (for example 3 days office and 2 days working from home).

Key Responsibilities

  • 1st and 2nd line telephone and email client support, using our Zendesk support suite
  • Escalating queries to the appropriate Account Manager
  • General system administration
  • Client data maintenance and administration
  • Maintaining system support materials

Requirements

  • Good communication skills
  • A client-focused attitude
  • A desire to learn, with a strong positive work ethic
  • Experience with general computer software including Microsoft office.

Why choose us

With S2 you'll be able to develop your skills surrounded by industry experts, who will be on hand to help advise, support and encourage your ongoing development. Our team have always been our most valued asset and employee well-being is extremely important to us and as such, we’re committed to fostering an inclusive, diverse working environment.

In return for commitment, positivity, and enthusiasm, we offer an attractive remuneration and benefits package including a highly competitive salary, 26 days’ annual holiday, plus bank holidays, bonus scheme linked to company and individual performance, medical insurance (including existing condition cover, routine and GP referred services, dental and optical cover), pension fund contributions, group life insurance and employees benefit platform (Lifeworks)

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