Manager Implementation Management

6 days ago


Coventry, United Kingdom Arch Recruitment Solutions Ltd Full time
Permanent Role
Monitor and report dispatch department performance statistics.
• Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirements
• Evaluate systems vendors, equipment providers (common carrier phone line providers), or other suppliers to assess potential impact on service level agreements
• Ensure that all dispatch team members receive adequate training
• Establish, monitor, and implement procedures for evaluating performance of employees
• Ensure that department personnel adhere to all company policies concerning ethics, legal compliance, safety, customer service and environmental protection standards.
• Perform other duties as assigned by management.

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