Customer Service Representative

3 weeks ago

Camden, United Kingdom Damson Madder Full time
Job Description

We are looking for a motivated Customer Service Representative to join our productive team at Damson Madder in North London. This role is a 3-month fixed contract role over the peak and festive period. This role has the opportunity to develop into a permanent role.


Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop beneficial skills. If you are strong in presentation, problem-solving and have the right vision for the job, then apply for the position of Customer Service Representative at Damson Madder today


We are looking for a customer service representative with at least 1 years' experience, ideally from within the fashion industry or in a retail environment. The role sits in the customer service team, reporting to the E-commerce Manager.


This is a team role, so we are looking for someone who works well collaboratively. The successful candidate will have a good command of the English language, great problem solving skills and enjoys working in a fast paced environment.


Salary:

£24,000 per annum


Duties:

• Respond to all customer queries via email and Instagram in a timely manner with understanding, attentiveness and a solution (through Gorgias)

• Manage short orders by liaising between the customer and warehouse to resolve orders that are short on stock

• Working closely with the design & technical teams relaying relevant product and customer feedback

• Populate claim forms for any orders that are lost or damaged in transit

• Action refunds to customers in a timely manner

• Regularly liaise with the warehouse team to ensure orders are sent promptly, smoothly and any problems are resolved quickly.

• Working closely with the E-commerce manager to feed back customer satisfaction, comments and ways to improve the customer’s post purchase journey


Requirements:

• At least 1 years' online customer service experience ideally within the fashion industry

• Excellent verbal and written communication skills

• Strong problem-solving and decision-making abilities

• Ability to multitask and prioritise tasks in a fast-paced environment

• Proficient computer skills

• Ability to work independently as well as collaboratively in a team setting


Beneficial:

• Experience with Shopify and Gorgias (training can be provided)


Benefits:

• A creative and fun environment to learn and work in

• A supporting and uplifting company culture

• Hybrid working arrangements

• Generous staff discount

• Career growth potential


Application:

If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply for the position of Customer Service Representative. Please submit your CV and cover letter detailing your relevant experience. We look forward to hearing from you

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