IT Support Technician

3 weeks ago

london islington, United Kingdom Bolt Burdon Full time

IT Support Technician

Location : Islington, London

Job Type : Full-Time, Permanent, Office-Based


We’re looking for a skilled and dedicated IT Support Technician to join our team in Islington, London. This is an excellent opportunity for a proactive individual with 2-3 years of 2nd line support experience to become a key point of contact in our IT department. The role is full-time and office-based, providing hands-on support to our staff and ensuring smooth and secure IT operations.


Key Responsibilities

  • Helpdesk Support : Serve as the first point of contact for IT issues, assist in resolving helpdesk tickets, and deliver clear, professional support to end-users.
  • Troubleshooting : Troubleshoot issues on-site to minimize downtime and maintain productivity.
  • Patch Management : Ensure security patches are applied promptly to uphold system integrity.
  • Asset Management : Manage IT assets, including tracking inventory and handling lifecycle management.
  • User Management : Oversee onboarding and offboarding processes, including account setup, permissions, and access.
  • Log Analysis : Regularly review log outputs with a meticulous attention to detail to proactively identify and resolve potential issues.


Essential Skills and Experience

  • Technical Proficiency : Strong knowledge of Windows, Office 365 admin support, Active Directory, and basic network troubleshooting.
  • Customer Service : Excellent communication skills to provide clear, professional support.
  • Documentation : Experience documenting processes, creating user guides, and maintaining ticketing systems.
  • Independent Work : Comfortable working independently and as the primary contact for IT issues.
  • Experience : 2-3 years in a 2nd line support role, demonstrating intermediate to advanced support capabilities.


Desirable Skills

  • Certifications : CompTIA A+, Network+, Security+, or relevant Microsoft certifications.
  • Security and Monitoring : Experience with endpoint protection and remote monitoring and management (RMM) tools.
  • Meraki MDM : Familiarity with Meraki Mobile Device Management solutions.
  • Legal Software : Knowledge of legal software such as SOS Connect, Oyez Forms, and InfoTrack.
  • User Training : Ability to train users on IT systems, software, and best practices.
  • Sector Experience : Experience working in a law firm or other professional sector is highly desirable.


About You

We’re looking for someone who is meticulous with details and committed to proactive issue resolution. You should be enthusiastic about supporting a busy team, with a proactive and customer-focused approach to troubleshooting.

If you’re ready to bring your IT expertise to a collaborative environment where your contributions will make a real difference, we’d love to hear from you.


About Us

We are a progressive law firm based in Islington. Our goal is to exceed our clients’ expectations – every client, every time. 


People are at the heart of everything we do. Not only do we go the extra mile for our clients, but we also want our people to achieve their goals, fulfil their career ambitions and enjoy their time doing it. Our working environment is friendly, inclusive, demanding and very flexible.


Our leadership team is collaborative and innovative and have a firm first rather than a team first mentality.

Put simply, the culture here is unique and we run a happy ship. We work hard but we like to play hard too We like to celebrate wins – from court cases to the completion of big deals. Our culture is one of loving what you do and having fun whilst doing it.


We are committed to the principles of equality and diversity and take a zero-tolerance approach to any kind of discrimination.


To apply, please email a CV and covering letter to stating your salary expectations



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