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Information Technology Service Desk Manager
2 months ago
You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible.
Victoria, London (Hybrid)
Salary: up to £500 per day (Outside - 6 month contract)
Your role as IT Service Desk Manager
Knowledge and understanding of best practices for service management.
An ability to balance and plan the short-term actions of the service desk function.
Demonstrable experience leading a service desk environment.
Experience managing relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
Knowledge of ITIL (certifications would be a plus).
