Desktop Support Engineer

2 days ago

Bridgwater, United Kingdom Project Recruit Full time
Job Description

Desktop Support Engineer (SC Cleared)

Our client, a leading global supplier for IT services, requires Desktop Support Engineers with valid UK SC Clearance to be based at their client's office in Bridgwater (Somerset), UK.

This is a fully office-based role.

This is a 6+ month temporary contract to start ASAP.

Day rate: Competitive Market rate

Key Responsibilities

  • Front line user facing role which includes troubleshooting multiple issues
  • You will have a demonstrable background in a safety critical/high security/high quality industrial environment
  • Lead, oversee and update assigned support service requests, incident, change and problem records
  • Handle daily technical support activities on desktop support, data network and server management
  • Grow clients and communicate to Account Manager by determining new opportunities
  • Providing the breakfix support for Desktop, laptops and other components
  • Setup desktop computers and peripherals and test network connections
  • Install and test desktop software applications and Internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Support the mobile devices for registering in BES or Intune environment
  • Train end users on usage of computer hardware and software
  • Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
  • Adhere to policies as per corporate manuals and directives
  • Extend computer support for systems software and hardware
  • Setup computers and install software for various applications and programs
  • Interact with staff on desktop problems and their resolution
  • Network and connect computers within organization to better communication
  • Maintain computer peripheral devices like printers and resolve associated problems
  • Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
  • Maintain the devices inside the datacentres and resolve associated problems

Key Requirements

  • Should have experience of 3+ years
  • Prior experience in Desktop support and executive support
  • Excellent knowledge on computer hardware
  • Good knowledge on Desktop Operating systems
  • Basic knowledge on network management
  • Basic Knowledge on Active Directory
  • Sound Knowledge on Software deployment through various tools
  • Sound knowledge on Application packaging, deployment and troubleshooting
  • Possess strong troubleshooting, reasoning and problem-solving skills
  • Possess strong experience in handling issues in Windows OS
  • Constantly seeks to improve technical knowledge and research new product capabilities
  • Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis
  • Possess excellent communication and interpersonal skills
  • Participate when needed, the project meetings with the customer
  • Experience in troubleshooting and fixing audio video equipment
  • SC Cleared - Essential

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

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