3rd Line Engineer

3 weeks ago

Ashford, United Kingdom Brakes Full time
Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer
to join the Technology team on a full time, permanent basis, reporting to the
Infrastructure and Field Support Manager.
As the EUC 3rd Line Engineer it is your responsibility to provide both onsite
and remote 3rd line technical support of end user technology throughout Sysco
Key to delivering the deployment of new technologies and application
We are offering a hybrid working contract with 3 days per week in the Ashford
office. Flexibility will be required for travel around the Sysco offices and
travel expenses will be reimbursed. _**driving license and your own transport.**_
**Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices.
* Provide both onsite and remote 3rd line support for end-users
* Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
* Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution.
* Producing high quality documentation for use by 2nd line and 1st line engineers and end users.
* Ensure that changes are made in accordance to change management guidelines and policies.
* Providing support to projects as required to support the deployment of new technologies.
**The successful candidate will have a good working knowledge of maintaining IT
knowledge of Microsoft product base including client Operating Systems
(Windows 10 and 11) Teams, Office 365 and Azure. of networking (Wireless, LAN and WAN). is essential in maintaining accurate inventory data and documentation. should have experience of supporting networked printers and proven
troubleshooting skills for hardware and application support as well as active
It is highly
advantageous that the successful candidate has an ITIL V3 V4 foundation
A competitive salary
* Pension scheme
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
* Huge discounts on all sorts of lovely food and award-winning products through our staff shop
* Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
* Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens a world of possibility.

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