IT Network Analyst

1 month ago

Salford, United Kingdom Howorth Air Tech Full time
Purpose of the Role The role will be a key part of the Digital Transformation team with a primary focus on the delivery and/or oversight of projects on the Technology Roadmap. This will include both IT and business applications improvement projects. A minor part of the role will include management of an external IT Support relationships and monitoring performance.

Behaviours

Integrity Collaboration Excellence

Key Deliverables & Accountabilities
Support the Identification, Scoping, Managing the delivery of and Support of technology improvements for the business:
New business applications including CRM, ERP, Field Service Management, People & Culture software
User & Device management
Cyber security
Cloud & hosting & infrastructure decommissioning
Network improvements
Document Management
Back-ups, Disaster Recovery & Business Continuity
Telephony and connectivity
Compliance & Quality Management
Input to Budgets

Manage the end to end IT support to the business including
Monitoring service levels and quality
Root cause analysis and proactive improvements
Producing monthly KPI backs for Board
Management of key supplier relationships
Leveraging the MS environment for business process improvements i.e. PowerPlatform
Ensure appropriate systems & procedures are in place for receiving and handling request for support

Qualifications, Experience & Knowledge
In addition to the required technical skills, the role should also demonstrate the following skills:
Project management skills with business analysis/process mapping
Proactive approach to issues/problem solving
Good articulation & comparison of solutions
Board presentations
Commercial awareness
Good communicator

Need to do

Customer First approach Projects Delivery
Clear communication and planning for all Technology change activity
Documenting requirements including “as is” and “to be” processes
Structured analysis and proposals for solutions – particularly where multiple options are to be compared.
Clear business case/ROI for all IT Improvements projects
Regular progress updates and tracking of all Projects
Focus to deliver on time & on budget

Expected behaviour

Demonstrate the ‘Desirable ‘level of the ‘Howorth Way’ behaviors framework.

Integrity
You are trustworthy and reliable.
You are respectful and considerate.
You seek to learn from your colleagues.
You review your own performance and ask for feedback to learn and improve.
You use your initiative to solve problems and inform others when you are aware of potential issues.
You acknowledge when you make mistakes and take responsibility for addressing and correcting them.
You appropriately challenge assumptions and unhelpful behavior
You take personal responsibility for delivering projects on time. –
You are flexible in providing solutions to deliver improvements and resolve issues.
You take accountability for your development needs.
You make sure there is a mutual understanding of task responsibility.
You balance competing priorities to meet standards and expectations.
You continue to give time to colleagues who need help, even when the pressure is on.

Collaboration
You work together with colleagues and customers and take the time to build effective and rational working relationships.
You celebrate team successes and create a positive team spirit.
You work well with people who have different ideas, perspectives and backgrounds.
You share skills and knowledge and encourage and support others in applying their ideas to work – helping others to help themselves.
You encourage working together for the benefit of customers
You look to work together, across and outside typical groups; initiating joint approaches to delivering products and services.
You look for ways to maximise the value of working together by building support, providing focus and giving direction to deliver joint outcomes.
You listen to and involve colleagues and external customers and respond positively to suggestions before making decisions

Excellence
You are punctual and friendly and demonstrate a positive professional attitude.
You take pride in your own work and that of your team members.
You understand who your customers are and why they matter.
You are willing to go the extra mile for customers and act on their feedback. You promote and drive continuous improvement by asking ‘How could we do this better?’.
You work with customers in tailoring products and services to meet their expectations

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