Information Technology Engineer
2 weeks ago
IT Engineer
Salary: £20k - £24k
Location: Meriden (Hybrid working)
Role Profile
We are seeking a skilled and proactive 2nd Line IT Engineer to join our dynamic team. In this role, you’ll be responsible for providing high-quality technical support to clients and ensuring swift and effective resolutions to IT challenges.
This position will involve both remote troubleshooting and occasional travel to client sites, so a commitment to customer service and flexibility with travel is essential.
- Technical Support :
- Provide 2nd line support for a wide range of IT issues, troubleshooting and resolving escalated issues efficiently.
- Work collaboratively with the 1st line team to ensure smooth handovers and assist with complex technical queries.
- Maintain accurate documentation of technical issues, solutions, and client interactions in the support ticketing system.
- Onsite Assistance :
- Travel to client sites as needed to provide hands-on support for hardware and software installations, configurations, and other technical tasks.
- Deliver exceptional customer service during onsite visits, ensuring client satisfaction and resolving issues promptly.
- System Maintenance & Improvement :
- Conduct regular maintenance, updates, and patch management for client systems to enhance performance and security.
- Assist with the setup, configuration, and deployment of new hardware, software, and networks.
- Participate in planning and implementation of IT infrastructure projects, ensuring minimal disruption to client operations.
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