Information Technology Engineer

2 weeks ago


United Kingdom ECS Resource Group Full time

IT Engineer

Salary: £20k - £24k

Location: Meriden (Hybrid working)

Role Profile

We are seeking a skilled and proactive 2nd Line IT Engineer to join our dynamic team. In this role, you’ll be responsible for providing high-quality technical support to clients and ensuring swift and effective resolutions to IT challenges.

This position will involve both remote troubleshooting and occasional travel to client sites, so a commitment to customer service and flexibility with travel is essential.

  • Technical Support :
  • Provide 2nd line support for a wide range of IT issues, troubleshooting and resolving escalated issues efficiently.
  • Work collaboratively with the 1st line team to ensure smooth handovers and assist with complex technical queries.
  • Maintain accurate documentation of technical issues, solutions, and client interactions in the support ticketing system.
  • Onsite Assistance :
  • Travel to client sites as needed to provide hands-on support for hardware and software installations, configurations, and other technical tasks.
  • Deliver exceptional customer service during onsite visits, ensuring client satisfaction and resolving issues promptly.
  • System Maintenance & Improvement :
  • Conduct regular maintenance, updates, and patch management for client systems to enhance performance and security.
  • Assist with the setup, configuration, and deployment of new hardware, software, and networks.
  • Participate in planning and implementation of IT infrastructure projects, ensuring minimal disruption to client operations.



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