IT Operations Manager
4 hours ago
Role falls inside IR35
We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.
Key Responsibilities:
Manage a team of 4, fostering a collaborative environment and driving performance.
Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centers, retail operations, and more.
Conduct statistical data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.
What We’re Looking For:
Proven experience in managing diverse teams and driving performance to achieve business outcomes.
Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment
Strong analytical skills with the ability to explain complex operational data in simple terms; your “data story” should resonate with both leadership and non-tech stakeholders.
Strong experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
Mobile telecoms experience is essential.
Why Join Us? This is an exciting opportunity to make a significant impact within a dynamic environment. If you’re ready to leverage your data analytics expertise to drive change and lead a talented team, we want to hear from you
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