Customer Service Coordinator

3 days ago


Horsham, United Kingdom ENVEA Global Full time
Job Description

ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.

Today, ENVEA has recognized expertise in its specialist fields, with a presence in over 100 countries.

A true flagship of French industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.

We are seeking an organized and well structured Customer Service & Internal Sales Coordinator to join Hitek, a division of ENVEA Global, based from their Ashington office on a full-time 6 month temporary contract (possibly longer).


Purpose

The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.


Duties

Sales administration

  • Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
  • Following up on Contracted work (from 3rd Parties)
  • Following up on customer purchase orders for repair & calibration work
  • Manage Open order backlog to ensure up to date
  • Manage customer records in our calibration software
  • Liaising with in-house colleagues and a remote Finance team
  • Work closely with the Head of Lab on new sales business development initiatives

Customer service

  • Reactive to Inbound Customer Service Calls & Ensuring prompt responses
  • Tracking Customers Calibrations and reporting any expected delays to Customers
  • Ensure Calibration Reminder Letters go out each month and are followed up
  • Goods In & Out management using our software tool

General

Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required


Qualifications / Experience

  • Sales Administration
  • Customer Service
  • Sales


Skills/Abilities

  • Well organized & structured individual
  • Self-motivated & Proactive
  • High level Customer Service skills
  • Strong administration skills
  • Strong Communicator at all levels
  • Team Player
  • Must be able to work unsupervised

Personal Qualities

  • Empathy with the mission, vision, values and ethos of the company.
  • Have a flexible can-do attitude.
  • Have good time management and an ability to effectively prioritise tasks.
  • Have good self-discipline, demonstrating reliability and dependability.
  • Show commitment to problem resolutions.
  • Pay attention to detail.
  • Be a good communicator both orally and in writing.


The role is currently based at our Ashington Office .

Job Type: Temporary

Contract length: 6 months (with possibility to extend)



  • Horsham, United Kingdom Envea Global Full time

    ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement.Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.Today, ENVEA has...


  • Horsham, United Kingdom ENVEA Global Full time

    ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.Today, ENVEA has...


  • Horsham, United Kingdom ENVEA Global Full time

    ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.Today, ENVEA has...


  • Horsham, UK, West Sussex, United Kingdom ENVEA Global Full time

    ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.Today, ENVEA has...


  • Horsham, United Kingdom CV-Library Full time

    Customer Service Co-ordinator Location: Horsham, office based Are you super-organised, detail-oriented, and great at juggling tasks? We’re looking for a Customer Service Co-ordinator to join this small but busy team in Horsham town centre (parking available) What You’ll Do: * Schedule and organise service visits, keeping the planner...

  • Service Coordinator

    5 months ago


    Horsham, United Kingdom Trimbio Ltd Full time

    We require an experienced administrator to work as Service Coordinator for our medical servicing and supplies business in Horsham to work full time (Monday to Friday). Based at our office in Foundry Lane, the successful applicant will need to be experienced in administration, highly organized with an excellent telephone manner and some geographic knowledge...


  • Horsham, United Kingdom CV-Library Full time

    Our client, a successful and growing service provider, is looking to recruit a Customer Service Agent to join their friendly and dynamic team and provide first class customer service to clients and customers. This is an exciting and excellent opportunity for a confident and self-motivated individual looking to kickstart their career and join an expanding...


  • Horsham, United Kingdom Pineapple Careers Full time

    Are you an organised individual who takes real pride in your workload? - Confident with Microsoft Office and loves a sticky note? - Do you have previous NHS or GP experience? Pineapple Careers are proud to be partnering with a fantastic GP Surgery based on the outskirts of Horsham who are looking to recruit a Patient Services Coordinator on a full-time...


  • Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full time

    Job Title: Customer Service CoordinatorAbout the Role:We are seeking a highly organised and detail-oriented Customer Service Coordinator to join our team in Horsham. As the main point of contact for customers, you will be responsible for managing the customer service inbox and ensuring requests are handled efficiently.Key Responsibilities:* Schedule and...


  • Horsham, United Kingdom Clearline Recruitment Ltd Full time

    Our client, a successful and growing service provider, is looking to recruit a Customer Service Agent to join their friendly and dynamic team and provide first class customer service to clients and customers.This is an exciting and excellent opportunity for a confident and self-motivated individual looking to kickstart their career and join an expanding...


  • Horsham, United Kingdom Calex Automotive Recruitment Full time

    **Position Overview**: We are looking for a motivated individual to join Hendy Mazda in Horsham as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice...


  • Horsham, United Kingdom AJ Walter Aviation Full time

    **_We are seeking a Customer Service Executive to join us at our HQ based in Slinfold._** By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing...


  • Horsham, United Kingdom Hive Media Players Full time

    Hive Media Control Ltd is a fast-growing and innovative company in the AV technology sector, inspired by nature’s harmony and precision. We deliver cutting-edge solutions that enhance media experiences globally. We are looking for a proactive and organised Customer Service Executive to support our sales team and ensure a seamless, friendly customer...


  • Horsham, United Kingdom Hive Media Players Full time

    Job Description Hive Media Control Ltd is a fast-growing and innovative company in the AV technology sector , inspired by nature’s harmony and precision. We deliver cutting-edge solutions that enhance media experiences globally. We are looking for a proactive and organised Customer Service Executive to support our sales team and ensure a seamless, friendly...


  • horsham, United Kingdom Hive Media Players Full time

    Hive Media Control Ltd is a fast-growing and innovative company in the AV technology sector , inspired by nature’s harmony and precision. We deliver cutting-edge solutions that enhance media experiences globally. We are looking for a proactive and organised Customer Service Executive to support our sales team and ensure a seamless, friendly customer...


  • Horsham, United Kingdom AJ Walter Aviation Full time

    **_We are seeking a Customer Service Executive to join us at our HQ based in Slinfold._** By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing...

  • Customer Service

    6 months ago


    Horsham, United Kingdom Muffin Break Full time

    We are looking for individuals who enjoy working with people, who like to be busy and work well as part of a great team. Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the...


  • Horsham, West Sussex, United Kingdom Sanctuary Personnel Ltd Full time

    Job SummaryWe are recruiting for a Youth and Family Services Coordinator to join our team. The successful candidate will be responsible for coordinating support services for children, young people, and families with complex needs.Your main duties will include:Coordinating assessments and developing plans to ensure the safety and well-being of children at...


  • Horsham, West Sussex, United Kingdom Utilise Recruitment Full time

    An Exciting Administrative Role:We are seeking an Office Administrator to work with our client in Billingshurst, offering a salary of £25,000.Main Tasks:Managing quotes, purchasing materials, and coordinating logistics for projects.Maintaining and servicing factory vehicles and equipment.This role offers the opportunity to work in a supportive team...


  • Horsham, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is recruiting a Support Services Coordinator to provide high-quality support to individuals with disabilities in their daily lives.Key Responsibilities:Develop and implement personalized care plans.Provide support with daily living activities and promote independence.Facilitate community and social outings for service...