Service Controller

2 weeks ago


East Staffordshire, United Kingdom Ischebeck Titan Ltd Full time
Hire Desk Controller – Construction | Burton – DE14 2AP | Full Time
Our client is a specialist provider of engineered solutions for concrete frames, ground engineering and civil engineering applications. Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
To ensure that all work is executed in line with Company policies and procedures
Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
Process on hire and sale orders through the Company’s computer system
Process off hire instructions through the Company’s computer system
Process equipment returns through the Company’s computer system
Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times
Ensure all activities are executed in accordance with the Company’s Health, Safety, Environmental and Quality procedures
Undertake office Reception duties as and when required
Undertake telephone Switchboard duties as and when required
Strategically delegate sales tasks and projects within the team to enhance efficiency and effectiveness in meeting sales targets, working closely with the Internal Sales Manager
Oversee and enhance the handling of customer relationships and the response mechanism to sales enquiries, ensuring the team delivers high-quality customer service
Ensure all sales processes adhere to company policies and best practices, maintaining professional standards across all activities
Your data will be handled in line with GDPR
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