Chief Operating Officer

4 weeks ago

London, United Kingdom Financial Ombudsman Service Full time

Financial Ombudsman Service Chief Operating Officer
180,000 + flexible benefits package
Time Commitment: Full time, where possible we are open to considering flexible working patterns. The Financial Ombudsman Service is committed to making a real difference to people’s everyday lives and increasing confidence in the financial services industry. We make independent decisions on a range of complex and difficult issues and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. This is an exciting opportunity to join an organisation working at the forefront of consumer protection in a rapidly evolving financial services and regulatory ecosystem.
As COO, you will lead on the further development and implementation of our strategy to ensure that every customer, whether a consumer or a business, feels that they have received a better outcome, and/or are better informed, following their interactions with the Financial Ombudsman Service. You will be directly responsible for leading our operational casework support functions which include Information Technology, Process and Change, Transformation and Continuous Improvement and Casework Operational Performance.
Strong financial acumen, effective communication skills and the ability to deliver actionable strategies and drive results through effective collaboration are all key success factors for this role, as is a commitment to the work and the values of the Financial Ombudsman Service. We are looking for a visible leader who can build and inspire high-performing teams, deliver strong operational performance and foster a diverse, inclusive culture in which our people can bring their genuine selves to work and are able to embrace the notion of continuous change.
We welcome interest from candidates with senior leadership experience gained in a customer centric environment, with expertise in one or more of the following areas: transformational change, digital, data and technology, large and complex operations, operational performance, customer experience and/or service delivery.
We operate a hybrid working policy, whereby our employees are expected to work from our office (at least) 4 days across the fortnight. Candidates that wish to be based from our Coventry location should expect to regularly travel to London, in order to collaborate with the Executive Team and colleagues.

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