Head of Operations
5 days ago
Head of Operations
JOB LOCATION: Alperton/Hanger Lane, Wembley, Middlesex, HA0 1ER
DURATION: 6-9 Months (FTC Role)
SALARY: £ 80 K - £ 90 K + Benefits
Job Goals/Mission:
The Head of Operations will oversee the entire operational framework of Client, ensuring seamless integration between production and service functions. This is a hands-on role responsible for driving operational efficiency, maintaining high-quality standards, and leading a team that includes the Production and Service Manager, and the Customisation Manager, . The Head of Operations will actively engage with daily operations, set an efficient production process, implement strategic initiatives to enhance productivity, optimise resources, and achieve organisational goals. He is the main interface with the corporate functions in Operations, implementing the group guidance, escalating the incident and coordinating the support from the group.
Responsibilities:
Operational Oversight:
- Oversee and coordinate the activities of the production and service departments.
- Ensure all operations align with the company's strategic goals and meet customer requirements.
- Monitor and analyse performance metrics to drive continuous improvement and address any issues.
- Serve as the Operations production process and Software Release Authority for all the production equipment and SW
- Oversee the software and data processing environment.
- Handle ad hoc projects, such as requests from Head Office.
Team Leadership:
- Manage and support the Production and Service Manager, and the Customisation Manager, providing guidance and leadership.
- Foster a collaborative and high-performance culture within the operations team.
- Conduct regular performance evaluations and identify professional development opportunities.
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