Customer Care Supervisor

1 month ago

Crudwell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
Job Description

Searching for your next adventure? Looking to join a growing company with great prospects?


Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts , as our Customer Care Supervisor. As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability.


Please note this role is 40 hours per week. You will be required to work 1 in 3 weekends which will be working from home.


How You'll Make an Impact:

  • Manage the day-to-day workload of the Customer Care department.
  • Drive the team to exceed targets.
  • Identify and log continuous improvement opportunities.
  • Engage with the team to create a positive department atmosphere.
  • Maintain awareness of department activities and performance.
  • Report on daily performance and track issues hourly.


You’ll Fit Right In If You Have:

  • Proven customer service experience.
  • Leadership experience in a similar environment.
  • Excellent communication skills.
  • High attention to detail.
  • Problem-solving abilities.


What’s in It for You?

  • Base salary of £27,800 per annum.
  • Annual Bonus
  • 40-60% discount on our products.
  • 33 days holiday (including bank holidays).
  • Company pension scheme.
  • Access to Perkbox for year-round savings on various expenses.


Apply Today and Join the Adventure

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